Customer Service Specialist II

General Dynamics
United States
Workplace: HybridFull timeUSD 18.27 - 24.73 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Communication","Customer focus","Adaptability","Multitasking","Time management"]

Support the New York State Department of Health Medicaid Management Information System (MMIS) by handling inbound telephone and/or Internet requests from Medicaid providers. Resolve routine issues and answer customer inquiries, including billing and enrollment questions for Medicaid claims. Process transactions, enter and maintain customer profile records, and prepare status reports. Serve as a liaison for customers while building knowledge of products and customer service processes.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
General Dynamics
General Dynamics
1 month ago

Customer Service Specialist II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Support the New York State Department of Health Medicaid Management Information System (MMIS) by handling inbound telephone and/or Internet requests from Medicaid providers. Resolve routine issues and answer customer inquiries, including billing and enrollment questions for Medicaid claims. Process transactions, enter and maintain customer profile records, and prepare status reports. Serve as a liaison for customers while building knowledge of products and customer service processes.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Take and process transactions by telephone, internet, and correspondence.
  • •Enter and maintain database records of customer profiles and prepare status reports.
  • •Answer inbound calls from Medicaid providers for billing or enrollment.
  • •Act as a liaison for customers.
  • •Resolve routine issues and respond to customer inquiries using learned product/claims knowledge.

Pay and Benefits

Salary: USD 18.27 - 24.73 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveDisability Insurance

Key Requirements

  • •2+ years of customer service experience.
  • •Strong telephone and verbal communication skills.
  • •Customer-focused with adaptability to different personality types.
  • •Ability to multi-task and manage time effectively.
  • •Strong Microsoft Office skills (Word, Excel, PowerPoint).
Experience:2+ years
Skills:CommunicationCustomer focusAdaptabilityMultitaskingTime management
Tech Stack:Microsoft OfficeWordExcelPowerPoint

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn