Support Program Manager, Partnerships

OpenAI
San Francisco
Workplace: OnsiteFull timeUSD 216,000 - 240,000 annuallyFunction: Program & Project Management (PMO)Experience: 8+ yearsSkills: ["Stakeholder management","Operational planning","Risk identification","Driving alignment","Customer outcomes focus"]

Lead support readiness and operational programs for OpenAI’s cloud and strategic partnerships. Partner with Engineering, Product, Support Delivery, and external partners to design scalable support models for complex products and integrations—covering launch planning, issue-routing, escalation management, customer journeys, and operating rhythms. Identify operational and technical risks, align stakeholders, establish success metrics, and use AI/automation to improve partner workflows and scale support operations.

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FursaFursa
OpenAI
OpenAI
2 days ago

Support Program Manager, Partnerships

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Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Lead support readiness and operational programs for OpenAI’s cloud and strategic partnerships. Partner with Engineering, Product, Support Delivery, and external partners to design scalable support models for complex products and integrations—covering launch planning, issue-routing, escalation management, customer journeys, and operating rhythms. Identify operational and technical risks, align stakeholders, establish success metrics, and use AI/automation to improve partner workflows and scale support operations.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Mid level

Key Responsibilities

  • •Lead support readiness for new and existing cloud and strategic partnerships, including launch planning, operational design, and ongoing program execution.
  • •Develop support models with Engineering, Product, go-to-market teams, and external partners for technically complex products and integrations.
  • •Define partner-specific customer journeys, support workflows, escalation paths, ownership models, and cross-company handoffs.
  • •Identify operational and technical risks, align stakeholders on solutions, and drive improvements to strengthen the customer experience.
  • •Establish success metrics and operating rhythms to monitor partnership health, launch readiness, and support performance, using AI and automation to improve workflows.

Pay and Benefits

Salary: USD 216,000 - 240,000 annually
Equity and Bonus:Equity
Perks:Equity

Key Requirements

  • •8+ years of experience in program management, support operations, partnerships, or related roles in a fast-paced technology environment.
  • •Experience translating technical requirements into clear operational plans in partnership with engineering teams.
  • •Experience with cloud platforms, cloud-provider partnerships, or technically complex enterprise products.
  • •Comfort navigating ambiguity and driving alignment across internal teams and external partners.
  • •Can move between strategic planning and hands-on execution with a strong focus on customer outcomes.
Experience:8+ yearsTechnologyCloudPartnerships
Skills:Stakeholder managementOperational planningRisk identificationDriving alignmentCustomer outcomes focus
Tech Stack:AIAutomation

Company Brief

OpenAI
Develops and deploys advanced generative AI models (including ChatGPT and DALL·E) and AI infrastructure, providing APIs and consumer products to accelerate safe AGI for broad benefit.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Hectocorn (USD 100B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 4.4
WebsiteLinkedInGlassdoor