Customer Care Associate

NTT
Philippines
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Confidentiality","Customer focus","Adaptability","Teamwork"]

Deliver first-class customer service by assessing and responding to customer needs, inquiries, and complaints with sound judgment. Handle complex issues using provided resources, complete accurate interaction documentation, and update call history or send messages to third parties as required. Stay current on program and product information through continuous learning, while maintaining strict confidentiality and complying with data use legislation and service guidelines.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
NTT
NTT
4 months ago

Customer Care Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Deliver first-class customer service by assessing and responding to customer needs, inquiries, and complaints with sound judgment. Handle complex issues using provided resources, complete accurate interaction documentation, and update call history or send messages to third parties as required. Stay current on program and product information through continuous learning, while maintaining strict confidentiality and complying with data use legislation and service guidelines.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Assess and respond to customer needs, recommending appropriate solutions using sound judgment.
  • •Handle customer requests, inquiries, and complaints with due attention to customer care and professionalism.
  • •Resolve complex customer inquiries and complaints accurately using provided resources.
  • •Complete required documentation per interaction, including entering call history and sending messages to third parties when needed.
  • •Maintain confidentiality and adhere to legislation and service guidelines for data use while staying current on program and product information.

Key Requirements

  • •Demonstrated passion for customer satisfaction excellence, with prior experience strongly preferred.
  • •English proficiency and the ability to work effectively in an interactive customer service environment.
  • •Strong oral and written communication skills, including typing, spelling, and grammar.
  • •Ability to resolve complex, sensitive customer inquiries and complaints professionally in line with company policies.
  • •Advanced knowledge of PCs with familiarity navigating systems, plus the ability to learn new skills quickly.
Experience:FoodRetailCustomer service
Skills:CommunicationConfidentialityCustomer focusAdaptabilityTeamwork
Languages:English
Tech Stack:PCs

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn