Debt Resolution Specialist

ClearGrid
Cairo, Lahore, Karachi
Workplace: RemoteFull timeFunction: Banking, Lending & CreditExperience: 2+ yearsSkills: ["Communication","Negotiation","Organizational skills","Conflict resolution","Ability to handle high-pressure situations"]

Manage recovery of overdue accounts using proactive, customer-centric debt resolution strategies. Handle delinquent customer outreach and negotiate settlements or payment plans while maintaining professional, empathetic relationships. Resolve disputes and escalations, ensure compliance with applicable debt collection laws and company policies, and track recovery metrics. Use collection tools to keep accurate records, streamline workflows, and collaborate with internal teams and external agencies to support overall collections outcomes.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
ClearGrid
ClearGrid
4 months ago

Debt Resolution Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Manage recovery of overdue accounts using proactive, customer-centric debt resolution strategies. Handle delinquent customer outreach and negotiate settlements or payment plans while maintaining professional, empathetic relationships. Resolve disputes and escalations, ensure compliance with applicable debt collection laws and company policies, and track recovery metrics. Use collection tools to keep accurate records, streamline workflows, and collaborate with internal teams and external agencies to support overall collections outcomes.
Location: Cairo, Lahore, Karachi
Workplace: Remote
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Mid level

Key Responsibilities

  • •Manage and directly handle debt recovery efforts for overdue accounts
  • •Develop and implement tailored debt resolution strategies based on customer circumstances
  • •Initiate contact with delinquent customers to negotiate settlements, payment plans, or full recovery
  • •Ensure adherence to relevant debt collection laws, regulations, and company policies
  • •Track recovery performance metrics, prepare reports, and streamline collection processes using collection software

Key Requirements

  • •2+ years of experience in debt collection/debt resolution as a debt collection agent
  • •Experience in GCC-based debt collection agencies
  • •In-depth knowledge of debt collection laws, regulations, and best practices
  • •Strong communication and negotiation skills to handle delicate conversations and resolve disputes
  • •Proficiency with debt collection software/tools and strong organizational skills to prioritize tasks
Experience:2+ yearsDebt collectionDebt resolutionGCCCollections
Skills:CommunicationNegotiationOrganizational skillsConflict resolutionAbility to handle high-pressure situations
Certifications:Debt collection certification
Languages:ArabicEnglish
Tech Stack:Debt collection softwareCollection tools

Company Brief

ClearGrid
ClearGrid is a UAE-based AI-powered debt resolution platform for lenders and credit teams. It automates borrower segmentation, outreach, workflows, and settlement operations using secure, compliant infrastructure and data-driven decisioning.
Industry: Fintech Infrastructure
Company Size: Medium (51 to 250 employees)
Revenue: Under USD 1M
Growth: Early Stage Startup
Funding: Seed
Headquarters: Dubai, United Arab Emirates
Founded: 2023
WebsiteLinkedIn