HR Contact Center Coordinator (Fixed-term employment)

AECOM
Philippines
Workplace: HybridContractFunction: People, HR & TalentExperience: 2+ yearsEducation: bachelorsSkills: ["Customer support","Problem-solving","Attention to detail","Process adherence","Communication"]

Coordinate HR contact center activities by handling Workday requests and transactions, processing bulk inquiries, and resolving standard HR systems tickets using established procedures. Monitor and complete BPAA transactions within SLA, update the ticketing system, and escalate complex cases to back-end Workday support or senior team members. Provide guidance and walkthroughs to support customers, contribute to incident reporting and SOP/DTP maintenance, and support audit and regulatory compliance.

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AECOM
AECOM
1 day ago

HR Contact Center Coordinator (Fixed-term employment)

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Last checked: 4 hours agoStatus: Live

Job Summary

Coordinate HR contact center activities by handling Workday requests and transactions, processing bulk inquiries, and resolving standard HR systems tickets using established procedures. Monitor and complete BPAA transactions within SLA, update the ticketing system, and escalate complex cases to back-end Workday support or senior team members. Provide guidance and walkthroughs to support customers, contribute to incident reporting and SOP/DTP maintenance, and support audit and regulatory compliance.
Location: Philippines
Workplace: Hybrid
Employment Type: Contract
Job Function: People, HR & Talent
Seniority: Mid level

Key Responsibilities

  • •Perform basic HR systems (Workday) requests and transactions by following standard methodologies, resolving related HR systems tickets.
  • •Process assigned bulk requests and ensure BPAA transactions are completed within SLA.
  • •Provide standard systems guidance and walkthroughs to support customers as required.
  • •Update the contact center ticketing system for assigned transactions and escalate issues or concerns to the Team Lead.
  • •Maintain compliance with service level agreements, policies, and procedures, including audit and regulatory requirements (e.g., GDPR, AECOM Privacy Policy, SOX).

Pay and Benefits

Perks:DentalVisionPaid LeaveDisability BenefitsLife Insurance

Key Requirements

  • •Preferably a bachelor’s degree graduate.
  • •2 years of relevant professional experience in Human Resources Services in a Shared Services/BPO industry.
  • •Intermediate proficiency in MS Office tools.
  • •Basic knowledge of HR processes and operations.
  • •Experience working with HR systems, preferably Oracle and Workday.
Experience:2+ yearsShared servicesBPOHuman Resources
Education:Bachelor's
Skills:Customer supportProblem-solvingAttention to detailProcess adherenceCommunication
Languages:English
Tech Stack:WorkdayOracleMS OfficeWorkday requestsHR systems

Company Brief

AECOM
AECOM is a global infrastructure firm providing design, consulting, construction, and management services across transportation, buildings, water, environment, and energy sectors, delivering large-scale projects for public- and private-sector clients worldwide.
Industry: Civil Engineering
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Los Angeles, United States
Founded: 1990
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