Global Client Services Associate I (Spanish Speaking)

Interactive Brokers Group
Dublin
Workplace: HybridFull timeFunction: Administration & Executive AssistanceExperience: 2-3 yearsEducation: bachelorsSkills: ["Strong communication","Analytical","Methodical","Initiative","Courtesy"]

Provide timely, courteous support to Spanish- and English-speaking clients by resolving routine and complex service issues across IBKR’s trading and execution platforms. Tackle inquiries on account administration, deposits/withdrawals, product availability, exchange and settlement processes, orders and routing, margin calculations, and fees. Coordinate with internal Customer Service teams and partner departments to resolve issues and help improve client service systems, policies, and procedures.

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Interactive Brokers Group
Interactive Brokers Group
2 months ago

Global Client Services Associate I (Spanish Speaking)

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Last checked: 3 days agoStatus: Live

Job Summary

Provide timely, courteous support to Spanish- and English-speaking clients by resolving routine and complex service issues across IBKR’s trading and execution platforms. Tackle inquiries on account administration, deposits/withdrawals, product availability, exchange and settlement processes, orders and routing, margin calculations, and fees. Coordinate with internal Customer Service teams and partner departments to resolve issues and help improve client service systems, policies, and procedures.
Location: Dublin
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Resolve routine and complex client service issues thoroughly and expeditiously using sound judgment and courtesy.
  • •Handle inquiries covering TWS, IBKR Mobile, and IBKR WebTrader functionality, including execution platforms and analytical tools.
  • •Support client account and trading operations including cash deposits/withdrawals, position transfers, product availability, and order status/settlement.
  • •Compute and explain margin calculations and related commission, interest, and fee topics.
  • •Coordinate with other Customer Service divisions and external departments (e.g., Programming, Clearing, Cashiering, Compliance) to resolve common issues and improve service systems, policies, and procedures.

Pay and Benefits

Perks:Health InsurancePensionLife InsuranceIncome ProtectionAnnual Bonus

Key Requirements

  • •Fluent in English and Spanish.
  • •University degree (NFQ level 7) in finance, economics, or related field.
  • •2-3 years’ experience.
  • •Strong verbal and written communication skills for client inquiries via phone, web ticket, or online chat.
  • •In-depth understanding of financial instruments including stocks, bonds, options, futures, options on futures, foreign exchange, and funds.
Experience:2-3 yearsFinancial services
Education:Bachelor's in finance, economics or related field
Skills:Strong communicationAnalyticalMethodicalInitiativeCourtesy
Languages:EnglishSpanish
Tech Stack:TWSIBKR MobileIBKR WebTrader

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Interactive Brokers Group
Operates an electronic trading platform providing brokerage services for individuals and institutions across global markets, offering equities, options, futures, forex, bonds, and related clearing and custody services with advanced trading technology and low-cost executions.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Greenwich, United States
Founded: 1977
WebsiteLinkedIn