Manager, Platform Growth and Operations

Lalamove
Hong Kong
Workplace: OnsiteFull timeFunction: Marketing & GrowthExperience: 5+ yearsSkills: ["Communication","Leadership","Stakeholder management","Analytical thinking","Team collaboration"]

Leads platform growth and operations across markets by applying data insights and market intelligence to boost user and driver engagement, expand product capabilities, and drive cross-functional initiatives. Builds scalable workflows, manages a budget for campaigns, mentors the team, and collaborates with city operations to optimize marketplace performance and ROI in a high-growth environment.

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Lalamove
Lalamove
6 months ago

Manager, Platform Growth and Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 36 minutes agoStatus: Live
Reposted: similar role first listed 8 months ago

Job Summary

Leads platform growth and operations across markets by applying data insights and market intelligence to boost user and driver engagement, expand product capabilities, and drive cross-functional initiatives. Builds scalable workflows, manages a budget for campaigns, mentors the team, and collaborates with city operations to optimize marketplace performance and ROI in a high-growth environment.
Location: Hong Kong
Workplace: Onsite
Employment Type: Full time
Job Function: Marketing & Growth
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead and guide the team on reviewing market performance and driving initiatives to grow the online platform across markets, focusing on user/driver retention, incentives, pricing changes, order allocation, and expanding platform offerings.
  • •Establish frameworks and workflows to improve decision making and operational efficiency through data analysis and cross-functional collaboration with city teams.
  • •Define requirements and drive end-to-end feature rollouts for marketplace products and capabilities at the city level.
  • •Collaborate with other functional departments on cross-functional initiatives and support ad-hoc projects as required.
  • •Prepare the online platform budget for all markets and maximise ROI of campaigns and initiatives.
Travel: Low travel

Key Requirements

  • •5+ years of experience in operations with frequent use of analytics or data, preferably in a high-growth startup or online marketplace/platform
  • •2+ years of experience managing a team
  • •Strong business acumen with ability to make trade-offs aligned to business objectives
  • •Experience analyzing and presenting findings from large data sets
  • •Proven track record of stakeholder and project management
Experience:5+ yearsStartupMarketplaceAnalyticsData analysis
Skills:CommunicationLeadershipStakeholder managementAnalytical thinkingTeam collaboration
Languages:English

Company Brief

Lalamove
On-demand logistics platform providing same-day delivery, courier, and freight services for individuals and businesses across urban centers, connecting drivers with customers via a mobile and web app.
Industry: Last Mile Delivery
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Hong Kong, Hong Kong
Founded: 2013
WebsiteLinkedIn