Director, Site Reliability Engineering - Incident Management

Yum! Brands
Plano
Workplace: HybridFull timeUSD 164,500 - 193,600 annuallyFunction: DevOps, Cloud & InfrastructureExperience: 10+ yearsEducation: bachelorsSkills: ["Leadership","Stakeholder communication","Executive communication","Cross-functional collaboration","Operational ownership"]

Own the enterprise Reliability practice across Byte, KFC, and Taco Bell digital platforms, including incident management strategy, governance, and operating models. Set reliability and observability standards, drive SLO/MTTR targets, and define automation for detection, response, recovery, and remediation. Serve as executive Incident Commander for major outages, partner with Platform/Engineering/Security on architecture and resilience, and lead and develop globally distributed incident management teams.

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Yum! Brands
Yum! Brands
1 week ago

Director, Site Reliability Engineering - Incident Management

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Last checked: 3 hours agoStatus: Live

Job Summary

Own the enterprise Reliability practice across Byte, KFC, and Taco Bell digital platforms, including incident management strategy, governance, and operating models. Set reliability and observability standards, drive SLO/MTTR targets, and define automation for detection, response, recovery, and remediation. Serve as executive Incident Commander for major outages, partner with Platform/Engineering/Security on architecture and resilience, and lead and develop globally distributed incident management teams.
Location: Plano
Workplace: Hybrid
Employment Type: Full time
Job Function: DevOps, Cloud & Infrastructure
Seniority: Director level

Key Responsibilities

  • •Provide strategic leadership for incident management and technical operations across Byte, KFC, and Taco Bell digital platforms to ensure high availability and operational excellence.
  • •Establish enterprise Incident Management governance, operating model, and standardized processes, tooling, and best practices across brands and technology organizations.
  • •Own enterprise SLO/indicator framework in partnership with engineering teams, defining and monitoring MTTR, incident trends, service health, and executive KPIs.
  • •Serve as executive Incident Commander during critical enterprise incidents and lead cross-functional coordination across Engineering, Product, Infrastructure, Security, and Brand leadership.
  • •Lead, coach, and develop globally distributed incident management teams of managers and technical leaders while driving continuous improvement through post-incident reviews and root cause analysis.

Pay and Benefits

Salary: USD 164,500 - 193,600 annually
Equity and Bonus:Equity

Key Requirements

  • •10+ years of experience in Site Reliability Engineering, Production Operations, Infrastructure Operations, or Technical Operations, including leadership managing managers and multiple operational teams.
  • •Proven experience leading enterprise Incident Management programs supporting large-scale, customer-facing digital platforms.
  • •Fluency with distributed systems, cloud infrastructure, CI/CD, telemetry, and modern SRE practices.
  • •Demonstrated success developing operational strategy, governance, and standardized operating models across multiple organizations or business units.
  • •Deep understanding of SRE principles, reliability engineering, observability, incident response, change management, operational resilience, and Business Continuity/Disaster Recovery.
Experience:10+ yearsSREIncident managementDistributed systemsCloud infrastructureECommerceHospitalityQuick Service Restaurant (QSR)
Education:Bachelor's in Computer Science
Skills:LeadershipStakeholder communicationExecutive communicationCross-functional collaborationOperational ownership
Tech Stack:Site Reliability Engineering (SRE)Incident managementObservabilityCI/CDTelemetryCloud infrastructureAutomationDisaster recoveryBusiness continuityMTTR

Company Brief

Yum! Brands
Yum! Brands is a global quick-service restaurant company that develops, franchises and operates KFC, Pizza Hut, Taco Bell and Habit Burger & Grill, serving tens of thousands of restaurants across more than 150 countries with digital and franchise-led growth strategies.
Industry: Restaurants & Food Service
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Louisville, United States
Founded: 1997
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