Service Operator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Deliver exceptional customer service for the Service Department by responding to service calls in person and over the phone, assisting customers and coordinating with Service Consultants and Customer Advisors. Schedule service appointments, route inquiries accurately, and send follow-up messages. Coordinate repair requests, perform reminder calls, and contact customers when parts arrive while maintaining compliance through invoice, log, and tag auditing and following EH&S requirements.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Respond promptly and professionally to incoming service calls with empathy and a customer-first mindset.
•Assist Service Consultants and Customer Advisors with customer interactions to ensure seamless service experiences.
•Schedule service appointments, route calls and inquiries accurately, and deliver timely follow-up messages.
•Coordinate repair requests by scheduling appointments and performing reminder calls for upcoming visits.
•Maintain compliance by auditing sublet invoices, loaner logs, and dealer tags, and follow CarMax EH&S requirements.

Pay and Benefits

Salary: USD 15 - 22 hourly

Perks:Paid LeavePaid Holidays

Key Requirements

•Strong interpersonal and communication skills with proven ability to deliver outstanding customer service.
•Exceptional telephone etiquette and active listening to ensure positive customer interactions.
•Ability to execute standardized service processes and maintain high customer satisfaction scores.
•Proficiency in data entry and record-keeping, with intermediate computer skills including spreadsheets.
•Flexibility to work varied shifts, including nights, weekends, and holidays.

Skills:Customer-first mindsetInterpersonal communicationTelephone etiquetteActive listeningMultitasking

Tech Stack:Spreadsheets

Company Brief

CarMax

Industry: Automotive

Website

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CarMax

4 weeks ago

Service Operator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Respond promptly and professionally to incoming service calls with empathy and a customer-first mindset.
•Assist Service Consultants and Customer Advisors with customer interactions to ensure seamless service experiences.
•Schedule service appointments, route calls and inquiries accurately, and deliver timely follow-up messages.
•Coordinate repair requests by scheduling appointments and performing reminder calls for upcoming visits.
•Maintain compliance by auditing sublet invoices, loaner logs, and dealer tags, and follow CarMax EH&S requirements.

Pay and Benefits

Salary: USD 15 - 22 hourly

Perks:Paid LeavePaid Holidays

Key Requirements

•Strong interpersonal and communication skills with proven ability to deliver outstanding customer service.
•Exceptional telephone etiquette and active listening to ensure positive customer interactions.
•Ability to execute standardized service processes and maintain high customer satisfaction scores.
•Proficiency in data entry and record-keeping, with intermediate computer skills including spreadsheets.
•Flexibility to work varied shifts, including nights, weekends, and holidays.

Skills:Customer-first mindsetInterpersonal communicationTelephone etiquetteActive listeningMultitasking

Tech Stack:Spreadsheets

Company Brief

CarMax

Industry: Automotive

Website