General Dynamics

1 day ago

IT Support Specialist - TS/SCI with Polygraph

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Provide Tier 1–2 enterprise IT support for mission systems and networks, including remote desktop troubleshooting of critical issues. You’ll deploy and test hardware and software, support VTC services (Microsoft Teams, WebEx, Skype), and lead Tier 2 deployments and rollout training. Work across secure and unsecure fabrics using enterprise ticketing and incident tracking, while delivering superior customer service and efficient problem resolution.

Location: Vienna

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide Tier 1 and Tier 2 IT support and help desk services, including remote desktop troubleshooting for critical issues.
•Troubleshoot Tier 2 technical issues related to mission IT systems, networks, and connectivity.
•Deploy and test hardware and software, including desktops, printers, UPS, and assist with deploying COTS/GOTS applications.
•Support VTC services including Microsoft Teams, WebEx, and Skype to enable communications for mission needs.
•Use an enterprise ticketing system to document and track incident tickets, ensuring efficient resolution and superior customer service.

Travel: Low travel

Pay and Benefits

Salary: USD 106,275 - 143,782

Perks:401kHealth InsuranceDentalVisionPaid LeavePaid ParentalLearning Budget

Key Requirements

•Demonstrated Tier 1 and Tier 2 IT support experience on mission IT systems and networks on secure and unsecure fabrics.
•Demonstrated experience providing remote desktop support to resolve critical IT-related issues.
•Demonstrated experience troubleshooting Tier 2 technical issues and deploying/testing hardware and software.
•Experience supporting VTC (Microsoft Teams, WebEx, Skype) and mission IT software/hardware including desktops, printers, and UPS.
•US Citizenship required; TS/SCI with Polygraph clearance required.

Experience:8+ years

Education:Bachelor's in Computer Science, Engineering, or a related technical discipline

Skills:Customer serviceProblem solvingCommunicationTeamworkMulti-tasking

Tech Stack:IT hardwareIT softwareRemote desktop supportTier 1Tier 2Enterprise ticketing systemIncident ticketsMicrosoft TeamsWebExSkypePrintersUninterruptible power supply (UPS)COTSGOTS

Eligibility

Nationality:US National

Security Clearance:Top Secret SCIPolygraph

Company Brief

General Dynamics

Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Tysons / Fairfax, United States

Website LinkedIn

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General Dynamics

1 day ago

IT Support Specialist - TS/SCI with Polygraph

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Vienna

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide Tier 1 and Tier 2 IT support and help desk services, including remote desktop troubleshooting for critical issues.
•Troubleshoot Tier 2 technical issues related to mission IT systems, networks, and connectivity.
•Deploy and test hardware and software, including desktops, printers, UPS, and assist with deploying COTS/GOTS applications.
•Support VTC services including Microsoft Teams, WebEx, and Skype to enable communications for mission needs.
•Use an enterprise ticketing system to document and track incident tickets, ensuring efficient resolution and superior customer service.

Travel: Low travel

Pay and Benefits

Salary: USD 106,275 - 143,782

Perks:401kHealth InsuranceDentalVisionPaid LeavePaid ParentalLearning Budget

Key Requirements

•Demonstrated Tier 1 and Tier 2 IT support experience on mission IT systems and networks on secure and unsecure fabrics.
•Demonstrated experience providing remote desktop support to resolve critical IT-related issues.
•Demonstrated experience troubleshooting Tier 2 technical issues and deploying/testing hardware and software.
•Experience supporting VTC (Microsoft Teams, WebEx, Skype) and mission IT software/hardware including desktops, printers, and UPS.
•US Citizenship required; TS/SCI with Polygraph clearance required.

Experience:8+ years

Education:Bachelor's in Computer Science, Engineering, or a related technical discipline

Skills:Customer serviceProblem solvingCommunicationTeamworkMulti-tasking

Tech Stack:IT hardwareIT softwareRemote desktop supportTier 1Tier 2Enterprise ticketing systemIncident ticketsMicrosoft TeamsWebExSkypePrintersUninterruptible power supply (UPS)COTSGOTS

Eligibility

Nationality:US National

Security Clearance:Top Secret SCIPolygraph

Company Brief

General Dynamics

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Tysons / Fairfax, United States

Website LinkedIn