Sales Lead, Full Time - Broadway Plaza

Reformation
United States
Workplace: OnsiteFull timeUSD 22 - 28 hourlyFunction: SalesExperience: 2-3 yearsSkills: ["Communication","Emotional intelligence","Clienteling","Self-starter","Coaching"]

Lead a commission-based sales team in a Reformation store by driving revenue, owning personal sales goals, and delivering elevated clienteling experiences. Serve as a keyholder for opening/closing, maintain safety and loss-prevention standards, and ensure seamless store operations from open to close. Build and manage a client book using Endear, host one-on-one styling appointments, and act as a sustainability and product educator while coaching associates and upholding visual merchandising standards.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Reformation
Reformation
2 days ago

Sales Lead, Full Time - Broadway Plaza

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Lead a commission-based sales team in a Reformation store by driving revenue, owning personal sales goals, and delivering elevated clienteling experiences. Serve as a keyholder for opening/closing, maintain safety and loss-prevention standards, and ensure seamless store operations from open to close. Build and manage a client book using Endear, host one-on-one styling appointments, and act as a sustainability and product educator while coaching associates and upholding visual merchandising standards.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Consistently meet and exceed individual sales goals with a relentless focus on driving high SPH and KPIs.
  • •Own the customer experience by maintaining extraordinary customer feedback (NPS) through elevated service and sophisticated clienteling.
  • •Act as a keyholder: open/close the store, ensure operations and visual standards are executed, and lead safety, loss prevention, and emergency procedures during assigned shifts.
  • •Build and manage a personal client database using Endear and execute personalized outreach to drive repeat business, private appointments, and retention.
  • •Provide floor leadership and mentorship: adjust staffing in real time, handle escalations, conduct chat-ins/handovers, and coach associates to align sales and service with the store’s service model.

Pay and Benefits

Salary: USD 22 - 28 hourly
Perks:Health InsuranceDentalVisionPaid LeaveRetirementCommuter BenefitsFertility CareClothing Discount

Key Requirements

  • •2–3 years of experience in high-volume, sales-driven or commission-based luxury/premium retail with a record of consistently meeting/exceeding SPH and personal sales targets.
  • •Exceptional communication skills and emotional intelligence with the ability to build rapport and navigate diverse personalities professionally.
  • •A deep passion for styling with the ability to tailor/“edit” collections based on body type, occasion, and personal style.
  • •Ability to work as a self-starter, treating the role like a career with a driven approach to challenges.
  • •Availability to work 30–40 hours per week and maintain daily open availability across a full 7-day work week, including flexible days/nights/weekends/holidays as needed.
Experience:2-3 yearsLuxury retailCommission-based retailPremium retail
Skills:CommunicationEmotional intelligenceClientelingSelf-starterCoaching
Languages:English
Tech Stack:Endear

Company Brief

Reformation
Designs and sells sustainable, trend-driven women's apparel and accessories with an emphasis on eco-friendly materials, ethical production, and transparent supply chains. Operates direct-to-consumer retail and e-commerce channels.
Industry: Fashion & Apparel
Growth: Established Company
Headquarters: Los Angeles, United States
Founded: 2009
WebsiteLinkedIn