ByteDance

2 days ago

EU SDK Support Engineer (B2B) - PICO

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Support PICO’s B2B AR/VR projects by owning SDK issues end-to-end—troubleshooting, reproducing, identifying root cause, escalating to engineering when needed, and driving resolution. Gather customer requirements, maintain open-source demo libraries, and create technical documentation and user guides. Partner with sales, TPM, and SDK teams to meet deliverables, and provide product support and demos for events and workshops.

Location: Barcelona

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Own SDK-related questions and issues, including troubleshooting, root-cause verification, reproducibility, escalation to engineering, and resolution.
•Work cross-functionally with sales, TPM, and SDK teams to ensure key deliverables for PICO B2B projects are met.
•Collect and collate B2B customer requirements to share with Product teams and build cross-functional customer relationships.
•Maintain and update open-source demo libraries on GitHub and other platforms.
•Create and maintain technical documentation (user guides, manuals, FAQs, and process workflows) and provide product demos/support for events and workshops.

Key Requirements

•Bachelor’s degree with 3+ years experience as an SDK engineer or in a technical support role for consumer electronics or related industries.
•Proven experience in SDK development using Unity, Unreal Engine, or native platforms.
•Experience in mobile app/game optimization and understanding hardware/software constraints.
•Experience in software project management or software technical support.
•Preferred: VR/AR/MR and Android development experience; OpenXR knowledge preferred; strong documentation and communication skills.

Experience:VR/ARConsumer electronicsSDK developmentCustomer-facing IT

Education:Bachelor's

Skills:CommunicationOrganizationalAnalyticalProblem-solvingDocumentation

Tech Stack:UnityUnreal EngineGitHubOpenXRAndroid

Company Brief

ByteDance

Develops consumer internet and content platforms, including TikTok and other apps for short-form video, news, and entertainment. It also builds advertising, commerce, and creator tools that connect audiences, brands, and publishers across global markets.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Headquarters: Beijing, China

Founded: 2012

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

ByteDance

2 days ago

EU SDK Support Engineer (B2B) - PICO

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Barcelona

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Own SDK-related questions and issues, including troubleshooting, root-cause verification, reproducibility, escalation to engineering, and resolution.
•Work cross-functionally with sales, TPM, and SDK teams to ensure key deliverables for PICO B2B projects are met.
•Collect and collate B2B customer requirements to share with Product teams and build cross-functional customer relationships.
•Maintain and update open-source demo libraries on GitHub and other platforms.
•Create and maintain technical documentation (user guides, manuals, FAQs, and process workflows) and provide product demos/support for events and workshops.

Key Requirements

•Bachelor’s degree with 3+ years experience as an SDK engineer or in a technical support role for consumer electronics or related industries.
•Proven experience in SDK development using Unity, Unreal Engine, or native platforms.
•Experience in mobile app/game optimization and understanding hardware/software constraints.
•Experience in software project management or software technical support.
•Preferred: VR/AR/MR and Android development experience; OpenXR knowledge preferred; strong documentation and communication skills.

Experience:VR/ARConsumer electronicsSDK developmentCustomer-facing IT

Education:Bachelor's

Skills:CommunicationOrganizationalAnalyticalProblem-solvingDocumentation

Tech Stack:UnityUnreal EngineGitHubOpenXRAndroid

Company Brief

ByteDance

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Headquarters: Beijing, China

Founded: 2012

Website LinkedIn