KYC Team Leader

Payoneer
Bengaluru
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 6+ yearsEducation: bachelorsSkills: ["Communication","Leadership","Stakeholder management","People development","Problem-solving","Team management"]

Lead and develop a KYC-focused operations team in a fast-paced fintech environment. Drive SLA adherence, training, and quality initiatives while mapping and improving end-to-end customer experiences. Collaborate with risk, compliance, and other departments to optimize processes, manage stakeholder expectations, and ensure effective Know Your Customer workflows in a multi‑country payments platform.

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FursaFursa
Payoneer
Payoneer
1 month ago

KYC Team Leader

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Lead and develop a KYC-focused operations team in a fast-paced fintech environment. Drive SLA adherence, training, and quality initiatives while mapping and improving end-to-end customer experiences. Collaborate with risk, compliance, and other departments to optimize processes, manage stakeholder expectations, and ensure effective Know Your Customer workflows in a multi‑country payments platform.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Lead and develop a team of backend support associates including KYC, ensuring career development goals are met.
  • •Own SLA targets and the customer support matrix, enhancing team capability through quality and training initiatives.
  • •Understand end-to-end customer experience; map best practices, identify gaps and drive continuous improvements to meet business needs.
  • •Collaborate with multiple departments including customer care, risk, and compliance to manage stakeholders effectively.
  • •Communicate with management and key stakeholders to align on priorities and drive operational excellence.

Key Requirements

  • •Bachelor’s degree
  • •6+ years in operations or customer support
  • •2+ years in KYC with multiple stakeholders
  • •Fintech/banking/financial operations experience is a plus
  • •Proficient English; Hindi knowledge desirable
Experience:6+ yearsFintechBankingFinancial services
Education:Bachelor's
Skills:CommunicationLeadershipStakeholder managementPeople developmentProblem-solvingTeam management
Languages:EnglishHindi

Company Brief

Payoneer
Provides cross-border payments and financial services platform enabling businesses and professionals to send, receive, and manage international payments, multi-currency accounts, and working capital solutions to support global commerce.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: New York, United States
Founded: 2005
WebsiteLinkedIn