Sales/Customer Specialist

CarMax
Boise
Workplace: OnsiteFull timeUSD 15.5 - 23.3 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Teamwork","Integrity","Attention to detail","Time management"]

Support customers through every step of the used-vehicle journey, combining sales guidance with appraisal, inventory, and service coordination. You’ll learn to deliver customer-first experiences, perform vehicle condition and cosmetic inspections, process paperwork and payments, and ensure repair order billing accuracy. In a fast-paced environment, you’ll follow CarMax processes and EH&S standards while helping maintain a smooth, transparent experience for buyers and sellers.

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CarMax
CarMax
2 months ago

Sales/Customer Specialist

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Last checked: 10 hours agoStatus: Live

Job Summary

Support customers through every step of the used-vehicle journey, combining sales guidance with appraisal, inventory, and service coordination. You’ll learn to deliver customer-first experiences, perform vehicle condition and cosmetic inspections, process paperwork and payments, and ensure repair order billing accuracy. In a fast-paced environment, you’ll follow CarMax processes and EH&S standards while helping maintain a smooth, transparent experience for buyers and sellers.
Location: Boise
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Guide customers through sales, appraisals, test drives, and financing applications to deliver an exceptional experience.
  • •Conduct vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
  • •Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
  • •Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
  • •Coordinate service appointments and review repair order invoices for accuracy in billing while maintaining a customer-focused workflow.

Pay and Benefits

Salary: USD 15.5 - 23.3 hourly
Perks:Paid Leave

Key Requirements

  • •High School Diploma or equivalent and a valid driver’s license.
  • •Strong communication skills with confidence representing CarMax and its products.
  • •Ability to build lasting relationships and create win-win solutions for customers.
  • •Ability to manage multiple tasks while maintaining attention to detail and meeting deadlines.
  • •Ability to lift up to 25 lbs and accurately read and transcribe data.
Education:High School
Skills:CommunicationTeamworkIntegrityAttention to detailTime management
Licenses:Valid driver's license
Tech Stack:Microsoft OfficeWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn