Customer Support Agent

Sutherland
Cairo
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Problem-solving","Active listening","Attention to detail","Empathy"]

Deliver exceptional customer support in a fast-paced, customer-facing role in Cairo. Handle inquiries with efficiency and empathy, resolve issues, and provide tailored solutions that improve customer satisfaction and customer experience. Maintain strong professional phone etiquette and communication techniques, using problem-solving and attention to detail to keep interactions positive. Suitable for fresh grads, with English fluency (B2/C1) and flexibility for night/overnight shifts.

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FursaFursa
Sutherland
Sutherland
2 days ago

Customer Support Agent

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Deliver exceptional customer support in a fast-paced, customer-facing role in Cairo. Handle inquiries with efficiency and empathy, resolve issues, and provide tailored solutions that improve customer satisfaction and customer experience. Maintain strong professional phone etiquette and communication techniques, using problem-solving and attention to detail to keep interactions positive. Suitable for fresh grads, with English fluency (B2/C1) and flexibility for night/overnight shifts.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle customer interactions with efficiency and empathy.
  • •Address inquiries and resolve issues to maintain high customer satisfaction.
  • •Provide tailored solutions to meet customer needs.
  • •Ensure a positive customer experience through effective communication.
  • •Use professional phone etiquette and communication techniques.

Key Requirements

  • •Fluency in English (B2/C1 level).
  • •Strong skills in customer service and customer support.
  • •Demonstrated ability to enhance customer satisfaction and customer experience.
  • •Experience in a customer-facing role and familiarity with CRM tools is a plus.
  • •Flexibility with night and overnight shifts is essential.
Skills:Problem-solvingActive listeningAttention to detailEmpathy
Languages:English
Tech Stack:CRM

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor