Service Advisor - Town and Country Ford

Sonic Automotive
Charlotte
Workplace: OnsiteFull timeUSD 75,000 - 125,000 annuallyFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Communication","Customer service","Multitasking","Organizational","Time management"]

Serve as the liaison between customers and the service technicians, greeting customers, listening to concerns, diagnosing and documenting vehicle issues, and recommending repairs. Communicate estimated costs, timelines, and service updates throughout the repair process. Schedule appointments, manage service bay availability, maintain detailed service records, process payments, and resolve customer complaints professionally while staying current on automotive technologies and maintenance schedules.

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Sonic Automotive
Sonic Automotive
1 day ago

Service Advisor - Town and Country Ford

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Last checked: 2 hours agoStatus: Live

Job Summary

Serve as the liaison between customers and the service technicians, greeting customers, listening to concerns, diagnosing and documenting vehicle issues, and recommending repairs. Communicate estimated costs, timelines, and service updates throughout the repair process. Schedule appointments, manage service bay availability, maintain detailed service records, process payments, and resolve customer complaints professionally while staying current on automotive technologies and maintenance schedules.
Location: Charlotte
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Greet customers professionally, listen to concerns, and accurately document vehicle issues.
  • •Recommend services and repairs with clear explanations and communicate estimated costs for customer approval.
  • •Schedule appointments, manage service bay availability, and coordinate with technicians for timely repair completion.
  • •Provide ongoing updates on vehicle status and repair timelines, including any delays.
  • •Maintain service records, prepare and explain invoices, process payments, and follow up to ensure customer satisfaction.

Pay and Benefits

Salary: USD 75,000 - 125,000 annually
Perks:Health InsuranceDentalVision401kPaid LeaveGym Membership

Key Requirements

  • •1+ years of experience as a Service Advisor in an automotive dealership.
  • •Strong communication and customer service skills with the ability to multitask in a fast-paced environment.
  • •Knowledge of automotive systems with basic technical understanding.
  • •Ability to multitask and manage service department operations, records, and time effectively.
  • •Valid driver's license and ability to pass pre-employment testing (background checks, MVR, drug test).
Experience:1+ yearsAutomotive dealership
Skills:CommunicationCustomer serviceMultitaskingOrganizationalTime management
Licenses:Valid driver's license
Languages:English
Tech Stack:CDK

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sonic Automotive
Operates as an automotive retailer owning and operating new and used vehicle dealerships, providing vehicle service, repair, parts, and financing solutions across the United States.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1997
WebsiteLinkedIn