Technician, IT

Micron Technology
Singapore
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesEducation: certificationSkills: ["Customer service","Documentation","Continuous improvement","Judgment","Process adherence"]

Classify and troubleshoot customer-reported IT issues using sub-resolution and system-level keywords, and manage response timelines by incident priority. Maintain compliant desktop environments through repairs and preventative maintenance, including installations, upgrades, and backups. Provide detailed daily incident documentation, update knowledge resources, and support uptime targets by correctly categorizing workstations. Work a permanent day shift with occasional alternative shift needs based on business requirements.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Micron Technology
Micron Technology
2 weeks ago

Technician, IT

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Classify and troubleshoot customer-reported IT issues using sub-resolution and system-level keywords, and manage response timelines by incident priority. Maintain compliant desktop environments through repairs and preventative maintenance, including installations, upgrades, and backups. Provide detailed daily incident documentation, update knowledge resources, and support uptime targets by correctly categorizing workstations. Work a permanent day shift with occasional alternative shift needs based on business requirements.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades

Key Responsibilities

  • •Classify customer-reported problems and meet response/repair timelines based on incident priority.
  • •Maintain compliant desktop environments by repairing PCs and providing preventative maintenance.
  • •Provide detailed daily incident documentation and update/refer to knowledgebase and field service best practice libraries.
  • •Support uptime targets by properly classifying workstations by managed level, PC type, Windows patch level, and anti-virus status.
  • •Perform installations, upgrades, and backups; troubleshoot software/hardware failures and PC-related network problems.

Key Requirements

  • •Diploma in Information Technology (IT).
  • •Prior experience considered an advantage.
  • •Ability to troubleshoot software and hardware failures on PC-related issues and identify related network problems.
  • •Capability to perform installations, upgrades, and backups of software and hardware applications.
  • •Ability to provide high-level customer service and keep customers/co-workers informed with detailed incident documentation.
Education:Certification / Diploma in Information Technology (IT)
Skills:Customer serviceDocumentationContinuous improvementJudgmentProcess adherence
Tech Stack:WindowsAnti-virusAI-assisted toolsPersonal computers

Company Brief

Micron Technology
Designs and manufactures semiconductor memory and storage solutions, including DRAM, NAND, and NOR flash, for computing, networking, mobile, and automotive markets worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Boise, United States
Founded: 1978
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn