Senior Dispute Resolution Specialist

Old Second Bancorp
United States
Workplace: OnsiteFull timeUSD 22.55 - 29.3 hourlyFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsEducation: high_schoolSkills: ["Communication","Interpersonal skills","Computer skills","Adaptability","Attention to detail"]

Manage complex debit card, ACH, and Zelle dispute and chargeback cases end-to-end. Review transaction details and evidence, apply Reg E and Mastercard guidelines, determine appropriate return reason codes, and process disputes through Centrix DTS and documentation in the Data Navigator portal. Support daily dispute resolution operations, respond to customer and merchant inquiries, maintain audit-ready records, and stay current on network rules and regulatory requirements.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Old Second Bancorp
Old Second Bancorp
5 days ago

Senior Dispute Resolution Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Manage complex debit card, ACH, and Zelle dispute and chargeback cases end-to-end. Review transaction details and evidence, apply Reg E and Mastercard guidelines, determine appropriate return reason codes, and process disputes through Centrix DTS and documentation in the Data Navigator portal. Support daily dispute resolution operations, respond to customer and merchant inquiries, maintain audit-ready records, and stay current on network rules and regulatory requirements.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Review transaction details, gather documentation, and analyze evidence to assess dispute legitimacy.
  • •Adhere to Reg E/Mastercard guidelines and manage chargeback workflows while meeting strict deadlines.
  • •Process Reg E disputes by selecting Return Reason Codes and gathering support for successful resolution for debit card, ACH, and Zelle.
  • •Manage the dispute lifecycle using bank software and card processor systems.
  • •Handle customer inquiries, communicate with merchants, and maintain accurate documentation for audits, reporting, and compliance.

Pay and Benefits

Salary: USD 22.55 - 29.3 hourly

Key Requirements

  • •High school diploma (or equivalent) and two or more years of bank operations or dispute experience, or an equivalent combination of education and experience.
  • •Strong verbal, written, and interpersonal communication skills.
  • •Strong computer skills with the ability to adapt to new technology.
  • •Ability to learn, understand, and apply information and policies.
  • •Ability to adapt to changes in schedule and work priorities.
Experience:2+ yearsBank operationsDispute resolution
Education:High School
Skills:CommunicationInterpersonal skillsComputer skillsAdaptabilityAttention to detail
Languages:English
Tech Stack:Centrix DTSData NavigatorZelleACHDebit cardMastercardReg E

Company Brief

Old Second Bancorp
Community-focused bank holding company providing commercial, consumer, and wealth management services through Old Second National Bank. Serves businesses and individuals across Illinois with deposit, lending, treasury management, and digital banking solutions.
Industry: Banking
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Aurora, United States
Founded: 1871
WebsiteLinkedIn