Airbus

1 day ago

SKYWISE - Customer Support Specialist - EMEA Region - Crew Efficiency

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Support Flight Operations Solutions for Skywise customers as part of the EMEA Deployment and Support team. Provide technical Level 2 troubleshooting for Skywise N-Ops & Crew, manage customer queries through the support portal under SLAs, coordinate with Product on releases, and deliver training. Monitor customer satisfaction, create reporting/KPIs, maintain product documentation, and propose improvements to support procedures and products.

Location: Gdansk

Workplace: Hybrid

Employment Type: Full time · Permanent

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Analyze and troubleshoot complex Level 2 customer queries using available tools, resolving without escalation where possible.
•Manage multiple complex technical customer queries submitted via the Skywise Support Portal and ensure timely logging, follow-up, and closure per SLA.
•Work with Product on application releases, including training for releases and assisting customers with issues.
•Train users and troubleshoot problems using desktop and mobile application versions.
•Monitor customer satisfaction and maintain documentation; create reports and contribute to KPIs and improvements to support procedures and products.

Travel: Low travel

Pay and Benefits

Equity and Bonus:Equity

Perks:Health InsuranceSport CardLife InsuranceMeal AllowanceLearning Budget

Key Requirements

•N-OC or similar product knowledge.
•3-5 years hands-on experience in a technical/IT aviation role working with Airline Crew Management or Scheduling Systems and processes.
•Experience handling customer requests and issues within strict time frames and adhering to SLAs.
•Proven ability to multitask under high-stress situations and prioritize work.
•Fluency in English (written and spoken).

Experience:3-5 yearsAviationAirline operations

Skills:CommunicationOrganizational skillsCustomer serviceTroubleshootingMultitasking

Languages:English

Tech Stack:N-OCFreshdeskGoogle Suite

Company Brief

Airbus

Designs, manufactures, and sells commercial aircraft, helicopters, defense and space systems, and related services worldwide. Airbus is a leading aerospace and defense company delivering integrated solutions for civil and military aviation customers.

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Toulouse, France

Founded: 1970

Website LinkedIn

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Airbus

1 day ago

SKYWISE - Customer Support Specialist - EMEA Region - Crew Efficiency

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Gdansk

Workplace: Hybrid

Employment Type: Full time · Permanent

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Analyze and troubleshoot complex Level 2 customer queries using available tools, resolving without escalation where possible.
•Manage multiple complex technical customer queries submitted via the Skywise Support Portal and ensure timely logging, follow-up, and closure per SLA.
•Work with Product on application releases, including training for releases and assisting customers with issues.
•Train users and troubleshoot problems using desktop and mobile application versions.
•Monitor customer satisfaction and maintain documentation; create reports and contribute to KPIs and improvements to support procedures and products.

Travel: Low travel

Pay and Benefits

Equity and Bonus:Equity

Perks:Health InsuranceSport CardLife InsuranceMeal AllowanceLearning Budget

Key Requirements

•N-OC or similar product knowledge.
•3-5 years hands-on experience in a technical/IT aviation role working with Airline Crew Management or Scheduling Systems and processes.
•Experience handling customer requests and issues within strict time frames and adhering to SLAs.
•Proven ability to multitask under high-stress situations and prioritize work.
•Fluency in English (written and spoken).

Experience:3-5 yearsAviationAirline operations

Skills:CommunicationOrganizational skillsCustomer serviceTroubleshootingMultitasking

Languages:English

Tech Stack:N-OCFreshdeskGoogle Suite

Company Brief

Airbus

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Toulouse, France

Founded: 1970

Website LinkedIn