Burberry

5 months ago

Team Manager - Milan Sant'Andrea (Milan, , IT)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Lead and develop the store team to deliver exceptional service and maximize performance across all departments and product categories. Drive sales KPIs, build client relationships, and act as Burberry ambassador with strong product knowledge, while coaching and developing staff on CRM and training to maintain superior customer experience in-store.

Location: Milan

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Lead and manage all store activities to achieve sales targets and maximise store performance across departments and product categories.
•Build and nurture relationships with customers, personal shoppers, competitors, and local events to drive client engagement and CRM initiatives.
•Develop and coach the store team, ensuring excellent product knowledge, consistent standards, and adherence to company policies.
•Monitor and analyse store performance and KPIs, reporting trends and opportunities to drive business growth.
•Represent the Burberry brand on the shop floor as a brand ambassador, delivering exceptional customer experiences and maintaining a high service culture.

Key Requirements

•Previous experience leading a luxury retail team with a strong focus on customer service and sales performance
•Demonstrated ability to manage CRM initiatives and build long-term client relationships
•Excellent product knowledge across multiple product categories and ability to coach others
•Strong leadership and people-management skills with the ability to train and develop staff
•Organised, able to prioritise, problem-solve and work efficiently in a fast-paced store environment

Experience:RetailLuxuryFashion

Skills:LeadershipCommunicationCustomer serviceTrainingRelationship management

Company Brief

Burberry

British luxury fashion house designing and selling ready-to-wear, accessories, fragrances, and leather goods. Known for its trench coats, distinctive check pattern, and global retail presence across wholesale, e-commerce, and owned stores.

Industry: Luxury Goods

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1856

Website LinkedIn

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Burberry

5 months ago

Team Manager - Milan Sant'Andrea (Milan, , IT)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Milan

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Lead and manage all store activities to achieve sales targets and maximise store performance across departments and product categories.
•Build and nurture relationships with customers, personal shoppers, competitors, and local events to drive client engagement and CRM initiatives.
•Develop and coach the store team, ensuring excellent product knowledge, consistent standards, and adherence to company policies.
•Monitor and analyse store performance and KPIs, reporting trends and opportunities to drive business growth.
•Represent the Burberry brand on the shop floor as a brand ambassador, delivering exceptional customer experiences and maintaining a high service culture.

Key Requirements

•Previous experience leading a luxury retail team with a strong focus on customer service and sales performance
•Demonstrated ability to manage CRM initiatives and build long-term client relationships
•Excellent product knowledge across multiple product categories and ability to coach others
•Strong leadership and people-management skills with the ability to train and develop staff
•Organised, able to prioritise, problem-solve and work efficiently in a fast-paced store environment

Experience:RetailLuxuryFashion

Skills:LeadershipCommunicationCustomer serviceTrainingRelationship management

Company Brief

Burberry

Industry: Luxury Goods

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1856

Website LinkedIn