Crh

6 days ago

Customer Experience Manager (Tacoma, WA, US, 98446)

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Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Lead and supervise customer experience representatives to ensure customers are serviced promptly and properly. Manage phone and email queues, support order processing, and coach CXRs through training, performance measurement, and attendance reviews. Serve as the key liaison between sales, operations, and finance, building a customer service culture that strengthens loyalty and supports business growth across masonry, hardscape, and retail businesses.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Provide overall leadership and supervision of customer experience representatives and customer interactions.
•Research and resolve problems reported by customer experience reps, sales reps, or customers.
•Manage phone queue and customer service email boxes, assisting with order taking and order processing as needed.
•Check sales orders for accuracy, monitor sales order processing, and review performance and attendance of CXRs.
•Hire, train, and coach CXRs; promote communication across business functions to support customer satisfaction and business growth.

Travel: Medium travel

Pay and Benefits

Salary: USD 80,000 - 100,000 annually

Perks:Paid Leave401kHealth InsuranceDentalDisabilityPaid Holidays

Key Requirements

•Bachelor’s degree or equivalent in related experience.
•4+ years’ experience in customer experience/service, client relations, sales and service, logistics, or related field.
•Proven leadership success, including hiring, training, delegation, and decision-making.
•Ability to travel up to 20%.
•Skilled in Microsoft Office suite.

Experience:4+ yearsCustomer experienceCustomer serviceClient relationsLogisticsManufacturing

Education:Bachelor's

Skills:LeadershipOrganizational skillsProblem-solvingCommunicationMultitaskingDelegationDecision-makingDetail-oriented

Tech Stack:Microsoft Office

Company Brief

Crh

Global building materials business supplying aggregates, cement, asphalt, ready-mixed concrete, and construction products and services to the construction industry across Europe, North America and other markets.

Industry: Building Materials

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dublin, Ireland

Founded: 1970

Website LinkedIn

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Crh