Services Business Manager & Customer Lifetime Value (CLV) Manager – Emerging Markets

Philips
Singapore, Malaysia, Philippines
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 12-15 yearsSkills: ["Team leadership","Coaching","Training","Performance management","Analytical","Data-driven","Interpersonal skills","Solution selling","Prioritization","Resilience"]

Lead business strategy creation and commercial execution for the Services division across Singapore, Malaysia, the Philippines, and other emerging markets. Own CLV strategy, targets, and execution; define go-to-market strategy across direct and channel partner channels; and deliver top-line performance through Services market P&L. Develop local segmentation, targeting, positioning, portfolio, pricing, and promotion, drive sales excellence using LEAN, launch new services, and manage a team of account and lifecycle specialists.

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Philips
Philips
1 month ago

Services Business Manager & Customer Lifetime Value (CLV) Manager – Emerging Markets

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Last checked: 27 days agoStatus: Live

Job Summary

Lead business strategy creation and commercial execution for the Services division across Singapore, Malaysia, the Philippines, and other emerging markets. Own CLV strategy, targets, and execution; define go-to-market strategy across direct and channel partner channels; and deliver top-line performance through Services market P&L. Develop local segmentation, targeting, positioning, portfolio, pricing, and promotion, drive sales excellence using LEAN, launch new services, and manage a team of account and lifecycle specialists.
Location: Singapore, Malaysia, Philippines
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Lead overall business strategy creation and commercial execution for the Services business across Singapore, Malaysia, the Philippines, and other emerging markets.
  • •Set CLV strategy, targets, and execution in coordination with businesses and sales leaders.
  • •Define go-to-market strategy and drive performance across all channels (direct, channel partners, PLS).
  • •Own the Services market P&L and deliver financial commitments and top-line targets.
  • •Manage a team of Services account managers, renewal specialists, and lifecycle business managers; drive continuous improvement of the sales process using LEAN.

Key Requirements

  • •12–15 years’ experience with a Bachelor’s or Master’s in areas such as sales strategy, business development, sales operations, marketing technology, healthcare, MedTech, or equivalent.
  • •Demonstrated strength in key account management and people leadership, including coaching, training, and performance management for sales excellence.
  • •Experience with high-volume, large-ticket service sales, managing complex transaction cycles and high-stakes negotiations.
  • •Strong interpersonal skills to navigate and influence in a matrix environment, with teamwork, problem-solving, and solution selling.
  • •Customer-focused and analytical, with strong business acumen, resilience, and the ability to set and manage priorities in a fast-paced environment.
Experience:12-15 years
Education:
Skills:Team leadershipCoachingTrainingPerformance managementAnalyticalData-drivenInterpersonal skillsSolution sellingPrioritizationResilience
Tech Stack:CRMLEANMarketing technology

Company Brief

Philips
Global health technology company focusing on diagnostic imaging, patient monitoring, and consumer health products. Philips develops medical devices, healthcare informatics, and solutions to improve patient care and personal well-being.
Industry: HealthTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Amsterdam, Netherlands
Founded: 1891
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn