Strategic Customer Success Manager

DocuSign
Singapore
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 6+ yearsEducation: bachelorsSkills: ["Executive-level communication","Negotiation","Organizational skills","Prioritization","Influencing"]

Own a portfolio of Docusign’s most complex, high-value accounts and renewals within an assigned territory. Serve as a trusted executive advisor, delivering customer success and value strategies that drive measurable ROI, enterprise-wide adoption, and transformational outcomes. Lead executive-level negotiations to favorable renewal results, manage renewal risk with a rolling forecast, and identify expansion opportunities in partnership with Sales and cross-functional stakeholders.

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DocuSign
DocuSign
9 hours ago

Strategic Customer Success Manager

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Job Summary

Own a portfolio of Docusign’s most complex, high-value accounts and renewals within an assigned territory. Serve as a trusted executive advisor, delivering customer success and value strategies that drive measurable ROI, enterprise-wide adoption, and transformational outcomes. Lead executive-level negotiations to favorable renewal results, manage renewal risk with a rolling forecast, and identify expansion opportunities in partnership with Sales and cross-functional stakeholders.
Location: Singapore
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own a portfolio of strategic accounts and renewals, developing and executing customer success and value strategies
  • •Drive renewal and expansion outcomes by achieving revenue, bookings, and billings targets for the territory
  • •Maintain and communicate a rolling forecast, surfacing renewal risk early and coordinating resolution strategies
  • •Lead complex, executive-level negotiations for strategic renewals while protecting and deepening customer trust
  • •Conduct executive business reviews and develop adoption strategies across multi-stakeholder environments in partnership with internal teams

Key Requirements

  • •6+ years of experience in Sales, Renewal Management, Account Management, and/or Customer Success, ideally in SaaS and enterprise accounts
  • •Proven success in quota-carrying roles meeting or exceeding KPIs on complex, high-value books of business
  • •BA/BS degree or equivalent work experience
  • •Demonstrated ability to navigate multi-stakeholder, executive-level deal cycles as a trusted advisor
  • •Strong contract negotiation skills and experience driving enterprise-wide adoption across large organizations
Experience:6+ yearsSaaSEnterprise accountsCustomer successRenewal managementE-signatureContract lifecycle management (CLM)
Education:Bachelor's
Skills:Executive-level communicationNegotiationOrganizational skillsPrioritizationInfluencing
Languages:English

Company Brief

DocuSign
Provides a cloud-based electronic signature and intelligent agreement management platform that automates document workflows, identity verification, contract lifecycle management, and agreement analytics for enterprises and individuals worldwide.
Industry: LegalTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2003
Glassdoor
Glassdoor: 3.6
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