Consultant - Customer Service

Sutherland
India
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Customer service orientation","Empathy","Professional communication","Teamwork","Process adherence"]

Assist customers and delivery drivers via inbound chats and email, handling shipping and delivery queries with accurate, timely responses. Support drivers with package/order updates, delivery coordinate fixes, lost-package and access-code issues, and self-service options. Manage multiple chats at once while maintaining professional etiquette, following defined processes and confidentiality, documenting incidents, escalating when needed, and transferring calls to the right teams.

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FursaFursa
Sutherland
Sutherland
10 hours ago

Consultant - Customer Service

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Assist customers and delivery drivers via inbound chats and email, handling shipping and delivery queries with accurate, timely responses. Support drivers with package/order updates, delivery coordinate fixes, lost-package and access-code issues, and self-service options. Manage multiple chats at once while maintaining professional etiquette, following defined processes and confidentiality, documenting incidents, escalating when needed, and transferring calls to the right teams.
Location: India
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle inbound chats from customers and delivery drivers and respond to shipping/delivery queries.
  • •Assist drivers with updates regarding customer packages and orders.
  • •Help drivers correct or update delivery coordinates when required.
  • •Support drivers with issues related to lost packages, directions, access codes, and self-service options.
  • •Manage multiple chats at a time, document incidents, escalate when needed, and transfer calls to the appropriate department.

Pay and Benefits

Perks:Travel AllowanceInsuranceMedical Benefits

Key Requirements

  • •Minimum HSC pass out with LC Certificate or graduation pass out.
  • •Freshers and experienced candidates can apply.
  • •Strong spoken and written English communication with neutral accent and clear pronunciation.
  • •Strong comprehension to understand customer/driver concerns and provide solutions.
  • •Typing speed of 25 WPM with 90% accuracy and basic knowledge of computers and internet browsers.
Education:Bachelor's
Skills:Customer service orientationEmpathyProfessional communicationTeamworkProcess adherence
Languages:English
Tech Stack:Internet browsers

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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