Call Center Senior Associate

NTT
Gurugram
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales Engineering0Education: bachelorsSkills: ["Communication","Active listening","Customer empathy","Resilience","Handling objections"]

Engage Canada-based customers with high-volume outbound calls to promote telecom plans, upgrades, bundles, and retention offers. Use consultative selling to understand customer needs, handle objections, and drive conversions while meeting daily, weekly, and monthly sales targets. Maintain accurate CRM records, follow scripts and quality standards, and deliver strong customer experiences to maximize revenue.

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FursaFursa
NTT
NTT
4 months ago

Call Center Senior Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Engage Canada-based customers with high-volume outbound calls to promote telecom plans, upgrades, bundles, and retention offers. Use consultative selling to understand customer needs, handle objections, and drive conversions while meeting daily, weekly, and monthly sales targets. Maintain accurate CRM records, follow scripts and quality standards, and deliver strong customer experiences to maximize revenue.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Make high-volume outbound calls to prospective and existing customers.
  • •Promote telecom products including plans, upgrades, bundles, and retention offers.
  • •Understand customer needs and recommend tailored solutions using consultative selling.
  • •Achieve daily, weekly, and monthly sales targets and handle objections professionally.
  • •Maintain accurate CRM records and ensure compliance with scripts, quality, and process standards.

Pay and Benefits

Perks:Learning BudgetTravel Allowance

Key Requirements

  • •0–2 years of experience (freshers welcome); BPO/sales preferred.
  • •Graduate (flexible based on communication skills).
  • •Strong communication with neutral/clear English accent.
  • •Sales mindset with persuasive ability plus active listening and customer empathy.
  • •Basic system/CRM handling; able to handle rejection with resilience.
Experience:0BPOSalesTelecom
Education:Bachelor's
Skills:CommunicationActive listeningCustomer empathyResilienceHandling objections
Languages:English
Tech Stack:CRM

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn