Ivalua

3 months ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Customer Success Manager responsible for maximizing platform adoption and value realization for an assigned portfolio in the EMEA region, weaving together business and technical perspectives, driving renewals, upsells, and client outcomes.

Location: Frankfurt

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Build and strengthen customer relationships by developing success plans and implementing them promptly and in a structured manner.
•Manage contract renewals in a sustainable, timely, and comprehensive way.
•Work closely with customers to acquire a new license in a SaaS company.
•Identify upsell opportunities and collaborate with the sales team to pursue them through the sales cycle.
•Manage customer expectations and desired outcomes with strong leadership, project management, presentation skills, and business sense.

Pay and Benefits

Perks:SnacksMeal Allowance

Key Requirements

•Experience developing and executing success plans with key sponsors within customer installations.
•Experience preparing and delivering formal Executive Business Reviews (EBR).
•Ability to drive continuous improvement of customer service across the organization.
•Familiarity with at least one of: procurement, supplier risk, or accounts payable."
•Experience motivating customers to adopt new features or services.

Experience:SaaSProcurementSpend management

Skills:CommunicationLeadershipPresentationRelationship-buildingNegotiation

Languages:EnglishGerman

Tech Stack:SaaSCloud

Company Brief

Ivalua

Provides a cloud-based procure-to-pay and sourcing platform that helps organizations manage procurement, supplier relationships, sourcing events, and spend analytics to drive cost savings, compliance, and supplier collaboration across global enterprises.

Industry: Procurement Platforms

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Paris, France

Founded: 2000

Website LinkedIn

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Ivalua

3 months ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Frankfurt

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Build and strengthen customer relationships by developing success plans and implementing them promptly and in a structured manner.
•Manage contract renewals in a sustainable, timely, and comprehensive way.
•Work closely with customers to acquire a new license in a SaaS company.
•Identify upsell opportunities and collaborate with the sales team to pursue them through the sales cycle.
•Manage customer expectations and desired outcomes with strong leadership, project management, presentation skills, and business sense.

Pay and Benefits

Perks:SnacksMeal Allowance

Key Requirements

•Experience developing and executing success plans with key sponsors within customer installations.
•Experience preparing and delivering formal Executive Business Reviews (EBR).
•Ability to drive continuous improvement of customer service across the organization.
•Familiarity with at least one of: procurement, supplier risk, or accounts payable."
•Experience motivating customers to adopt new features or services.

Experience:SaaSProcurementSpend management

Skills:CommunicationLeadershipPresentationRelationship-buildingNegotiation

Languages:EnglishGerman

Tech Stack:SaaSCloud

Company Brief

Ivalua

Industry: Procurement Platforms

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Paris, France

Founded: 2000

Website LinkedIn