Head of Customer Learning

Harvey
New York
Workplace: OnsiteFull timeUSD 184,000 - 276,000 annuallyFunction: Education & TrainingExperience: 10+ yearsSkills: ["Executive communication","Leadership","Strategic planning","Data-driven decision-making","Written and verbal communication"]

Own Customer Education end-to-end: evolve the Academy, certification, and trusted content library into a strategic, revenue-relevant function. Lead a scaling team, set a multi-quarter roadmap, and drive a digital-first onboarding and adoption funnel across in-product guidance, nurture sequences, webinars, video, and community. Build learning thought leadership for Legal AI, define north-star metrics, and partner with Product, Data, and GTM to improve activation and NRR contribution.

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Harvey
Harvey
4 days ago

Head of Customer Learning

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Own Customer Education end-to-end: evolve the Academy, certification, and trusted content library into a strategic, revenue-relevant function. Lead a scaling team, set a multi-quarter roadmap, and drive a digital-first onboarding and adoption funnel across in-product guidance, nurture sequences, webinars, video, and community. Build learning thought leadership for Legal AI, define north-star metrics, and partner with Product, Data, and GTM to improve activation and NRR contribution.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Education & Training
Seniority: Sr. Director level

Key Responsibilities

  • •Define and own the Customer Education roadmap, representing the function in executive-level updates and decisions.
  • •Lead and scale the Customer Education team, including org structure, hiring plan, and a train-the-trainer model using contractors/agency or in-house delivery.
  • •Own education content lifecycle, governance, discoverability, and quality standards as the portfolio scales.
  • •Evolve the certification program and Academy, expanding curriculum depth and coverage as new products and workflows launch.
  • •Design and run a multi-channel digital-first adoption strategy (in-product guidance, digital nurture, webinars, video, community) and define north-star metrics with Product and Data.

Pay and Benefits

Salary: USD 184,000 - 276,000 annually
Equity and Bonus:Equity

Key Requirements

  • •10+ years in customer education, learning/academy, content strategy, or digital-led customer engagement, including scaling beyond the initial build into a strategic program.
  • •Set multi-quarter roadmaps and own exec-level updates while raising standards for content, certification, and digital programs.
  • •Partner with Product, Product Operations, and GTM/Sales leadership to align a customer-facing function to business priorities and translate it into a roadmap.
  • •Own digital-first onboarding/adoption strategy with funnel, touchpoint, and journey thinking across in-product guidance, digital communications, and content.
  • •Demonstrated people leadership: hire and develop teams and manage contractor/agency relationships; communicate clearly and influence senior executives.
Experience:10+ yearsCustomer educationLearningDigital-first onboardingContent strategy
Skills:Executive communicationLeadershipStrategic planningData-driven decision-makingWritten and verbal communication
Tech Stack:LMSDashboardsIn-product guidance

Company Brief

Harvey
Harvey builds domain-specific generative AI for legal and professional services, automating contract analysis, due diligence, compliance, and litigation workflows for law firms and corporate legal teams.
Industry: LegalTech
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2022
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor