Customer Onboarding Manager - Malaysia

Insider
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 4+ yearsEducation: bachelorsSkills: ["Communication","Relationship-building","Project management","Strategic thinking","Customer-centric"]

The role leads onboarding and ongoing adoption for Insider One customers in Malaysia, acting as the bridge between client needs and our platform. You’ll ensure customers realize value, develop account plans, collaborate with engineers and product teams, and drive customer satisfaction while gathering feedback to influence the product roadmap.

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Insider
Insider
10 months ago

Customer Onboarding Manager - Malaysia

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Last checked: 14 hours agoStatus: Live

Job Summary

The role leads onboarding and ongoing adoption for Insider One customers in Malaysia, acting as the bridge between client needs and our platform. You’ll ensure customers realize value, develop account plans, collaborate with engineers and product teams, and drive customer satisfaction while gathering feedback to influence the product roadmap.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Own onboarding and ensure customers adopt Insider One effectively, acting as the face of Insider One to clients in Malaysia
  • •Develop and maintain key account plans to identify opportunities to increase value for the client’s organization
  • •Collaborate with engineers and product specialists to provide tech support and ensure successful deployment
  • •Build and maintain strong relationships with assigned customers, becoming their trusted adviser and primary point of contact
  • •Capture customer feedback and market trends to influence product roadmap and drive customer loyalty

Key Requirements

  • •Bachelor's degree in Business, Marketing, or related fields
  • •4+ years of customer-facing customer success, account management, or strategic consulting experience within Martech or SaaS
  • •Excellent written and verbal communication skills in English and Malay
  • •Strategic thinker with strong project management skills
  • •Customer-oriented with strong relationship-building abilities
Experience:4+ yearsMartechSaaS
Education:Bachelor's
Skills:CommunicationRelationship-buildingProject managementStrategic thinkingCustomer-centric
Languages:EnglishMalay

Company Brief

Insider
Provides a growth management and personalization platform that helps brands unify customer data, run personalized experiences across channels, and optimize acquisition, conversion, and retention using AI-driven segmentation and orchestration.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series C
Headquarters: Istanbul, Turkey
Founded: 2012
Website