Team Lead, Market Operations - Colonial Heghts

Lead day-to-day Market Operations by creating, auditing, and processing customer paperwork to ensure timely, accurate vehicle registration. Set documentation accuracy goals, define and implement paperwork best practices for regulatory compliance, and manage corrective actions based on paperwork quality. Coach Paperwork Specialists and Customer Advocates, evaluate hub performance, and help solve process gaps while partnering with Regulatory Compliance and supporting customers via phone, email, and text as needed.