Policy Support Specialist, Ads & Monetization Ops

Spotify
San Francisco, New York
Workplace: RemoteFull timeUSD 82,652 - 118,075 annuallyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Communication","Analytical skills","Cross-functional collaboration","Independent problem-solving","Adaptability"]

Support Spotify’s Ads & Monetization policy enforcement operations for ad review and podcast monetization. You’ll serve as a subject matter expert, resolve high-profile escalations with clear communication, and improve workflows, tooling, training, and quality initiatives alongside internal teams and external vendors. Using qualitative and quantitative analysis, you’ll monitor trends, strengthen operational efficiency, and collaborate across Policy, Product, Legal, and Communications to support ongoing policy and product updates.

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FursaFursa
Spotify
Spotify
2 days ago

Policy Support Specialist, Ads & Monetization Ops

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Support Spotify’s Ads & Monetization policy enforcement operations for ad review and podcast monetization. You’ll serve as a subject matter expert, resolve high-profile escalations with clear communication, and improve workflows, tooling, training, and quality initiatives alongside internal teams and external vendors. Using qualitative and quantitative analysis, you’ll monitor trends, strengthen operational efficiency, and collaborate across Policy, Product, Legal, and Communications to support ongoing policy and product updates.
Location: San Francisco, New York
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Serve as a subject matter expert on Spotify’s ads and monetization policies and enforcement workflows for global operations teams.
  • •Support vendor and operations teams with enforcement guidance, training, quality initiatives, and change management.
  • •Improve operational efficiency and quality through process improvements, tooling enhancements, and solutions addressing root causes.
  • •Analyze qualitative and quantitative data to identify patterns, monitor trends, and inform operational strategies.
  • •Monitor, triage, and resolve high-profile or time-sensitive escalations, collaborating with partners including Sales, advertisers, and cross-functional teams.

Pay and Benefits

Salary: USD 82,652 - 118,075 annually
Equity and Bonus:Equity
Perks:Health InsuranceParental Leave401kMeal AllowancePaid DaysFlexible HolidaysPaid Leave

Key Requirements

  • •2+ years of experience in an operations role supporting ad review, content moderation, policy enforcement, or a related area.
  • •Experience developing new workflows, improving processes, and turning operational challenges into practical solutions.
  • •Strong communication skills to synthesize complex information for different audiences, including during sensitive or time-critical escalations.
  • •Ability to work effectively with cross-functional partners and independently manage priorities to solve problems.
  • •Strong analytical skills using qualitative and quantitative information to identify patterns and inform decisions.
Experience:2+ yearsOperationsAd reviewContent moderationPolicy enforcementWorkflow/process improvement
Skills:CommunicationAnalytical skillsCross-functional collaborationIndependent problem-solvingAdaptability
Languages:English
Tech Stack:SalesforceSQLAI-enabled tools

Company Brief

Spotify
Provides a music, podcast and audio streaming service offering on-demand access to millions of tracks and podcasts, personalized recommendations, and advertising and subscription-based tiers for listeners and creators worldwide.
Industry: Streaming Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stockholm, Sweden
Founded: 2006
Glassdoor
Glassdoor: 4.1
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