Black Box

1 month ago

Workforce Planner

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Forecast and plan staffing across multiple accounts, balancing break-fix tickets, work orders, and large-scale projects. Partner with operations leaders, project managers, and sales to align workforce capacity with current demand and pipeline growth, ensuring SLA targets and optimized service delivery across client accounts.

Location: Plano

Workplace: Onsite

Employment Type: Full time

Key Responsibilities

•Develop and maintain short- and long-term workforce plans across multiple accounts.
•Forecast headcount requirements based on historical demand trends, current workload, and pipeline opportunities.
•Monitor capacity vs. demand and recommend staffing adjustments.
•Coordinate workforce allocation across multiple client accounts to meet SLA and targets.
•Partner with Project Managers to plan staffing for large-scale or complex initiatives and support project execution.

Key Requirements

•1-2+ years of experience in workforce planning, operations planning, or resource management.
•Experience managing staffing across multiple accounts or business units.
•Strong analytical and forecasting skills.
•Proficiency in Excel (modeling, forecasting, data analysis).
•Ability to manage competing priorities in a fast-paced environment.

Experience:1+ yearsWorkforce planningOperations planningResource managementStaffingForecasting

Education:Bachelor's

Skills:Analytical thinkingForecastingCommunicationStakeholder managementPrioritization

Languages:English

Tech Stack:Excel

Company Brief

Black Box

Provides technology infrastructure and managed IT services for enterprises, including network connectivity, data center solutions, collaboration/AV systems, and managed security and support services.

Industry: Professional Services

Headquarters: Pittsburgh, United States

Founded: 1976

Website

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Black Box

1 month ago

Workforce Planner

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Plano

Workplace: Onsite

Employment Type: Full time

Key Responsibilities

•Develop and maintain short- and long-term workforce plans across multiple accounts.
•Forecast headcount requirements based on historical demand trends, current workload, and pipeline opportunities.
•Monitor capacity vs. demand and recommend staffing adjustments.
•Coordinate workforce allocation across multiple client accounts to meet SLA and targets.
•Partner with Project Managers to plan staffing for large-scale or complex initiatives and support project execution.

Key Requirements

•1-2+ years of experience in workforce planning, operations planning, or resource management.
•Experience managing staffing across multiple accounts or business units.
•Strong analytical and forecasting skills.
•Proficiency in Excel (modeling, forecasting, data analysis).
•Ability to manage competing priorities in a fast-paced environment.

Experience:1+ yearsWorkforce planningOperations planningResource managementStaffingForecasting

Education:Bachelor's

Skills:Analytical thinkingForecastingCommunicationStakeholder managementPrioritization

Languages:English

Tech Stack:Excel

Company Brief

Black Box

Provides technology infrastructure and managed IT services for enterprises, including network connectivity, data center solutions, collaboration/AV systems, and managed security and support services.

Industry: Professional Services

Headquarters: Pittsburgh, United States

Founded: 1976

Website