Workforce Planner

Black Box
Plano
Workplace: OnsiteFull timeFunction: OtherExperience: 1+ yearsEducation: bachelorsSkills: ["Analytical thinking","Forecasting","Communication","Stakeholder management","Prioritization"]

Forecast and plan staffing across multiple accounts, balancing break-fix tickets, work orders, and large-scale projects. Partner with operations leaders, project managers, and sales to align workforce capacity with current demand and pipeline growth, ensuring SLA targets and optimized service delivery across client accounts.

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FursaFursa
Black Box
Black Box
3 months ago

Workforce Planner

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Forecast and plan staffing across multiple accounts, balancing break-fix tickets, work orders, and large-scale projects. Partner with operations leaders, project managers, and sales to align workforce capacity with current demand and pipeline growth, ensuring SLA targets and optimized service delivery across client accounts.
Location: Plano
Workplace: Onsite
Employment Type: Full time

Key Responsibilities

  • •Develop and maintain short- and long-term workforce plans across multiple accounts.
  • •Forecast headcount requirements based on historical demand trends, current workload, and pipeline opportunities.
  • •Monitor capacity vs. demand and recommend staffing adjustments.
  • •Coordinate workforce allocation across multiple client accounts to meet SLA and targets.
  • •Partner with Project Managers to plan staffing for large-scale or complex initiatives and support project execution.

Key Requirements

  • •1-2+ years of experience in workforce planning, operations planning, or resource management.
  • •Experience managing staffing across multiple accounts or business units.
  • •Strong analytical and forecasting skills.
  • •Proficiency in Excel (modeling, forecasting, data analysis).
  • •Ability to manage competing priorities in a fast-paced environment.
Experience:1+ yearsWorkforce planningOperations planningResource managementStaffingForecasting
Education:Bachelor's
Skills:Analytical thinkingForecastingCommunicationStakeholder managementPrioritization
Languages:English
Tech Stack:Excel

Company Brief

Black Box
Provides technology infrastructure and managed IT services for enterprises, including network connectivity, data center solutions, collaboration/AV systems, and managed security and support services.
Industry: Professional Services
Headquarters: Pittsburgh, United States
Founded: 1976
Website