Manager - Branch Operations

HSBC
Chennai
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditExperience: 2-5 yearsSkills: ["Independent judgement","Coaching and development","Process improvement","Stakeholder management","Attention to detail"]

Manage branch service and operations by validating and approving customer and bank-initiated transactions in the core banking system. Drive process remediation and continuous improvement while ensuring accuracy and no defects in approved instructions. Lead timely handling of requests from internal and external stakeholders, coach team members, and use digital tools (bulk data capture tools, automation tools, macros) to support servicing instructions. Maintain operational management information and ensure compliance training completion.

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FursaFursa
HSBC
HSBC
2 days ago

Manager - Branch Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Manage branch service and operations by validating and approving customer and bank-initiated transactions in the core banking system. Drive process remediation and continuous improvement while ensuring accuracy and no defects in approved instructions. Lead timely handling of requests from internal and external stakeholders, coach team members, and use digital tools (bulk data capture tools, automation tools, macros) to support servicing instructions. Maintain operational management information and ensure compliance training completion.
Location: Chennai
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Manager level

Key Responsibilities

  • •Approve/validate instructions to create, amend, cancel, or close products/services and administer products received from stakeholders.
  • •Perform process remediation for operational activities and ensure no defects while approving instructions or remediations.
  • •Ensure timely responses to requests from internal and external stakeholders and customers.
  • •Approve/validate servicing requests processed by staff in line with documented procedures and regulatory policies.
  • •Coach and develop colleagues and continually evaluate processes and procedures to improve efficiency and effectiveness; maintain operational management information.

Key Requirements

  • •Minimum graduate qualification or higher education.
  • •2–5 years of relevant experience in branch banking.
  • •Knowledge of banking systems and processes.
  • •In-depth understanding of regulations and guidelines applicable to the role.
  • •Knowledge of Group Policies and Procedures for audit and compliance.
Experience:2-5 years
Skills:Independent judgementCoaching and developmentProcess improvementStakeholder managementAttention to detail
Certifications:Anti-Money Laundering trainingSanctions training
Tech Stack:Core banking systemBulk data capture toolsLite automation toolsMacrosAI-enabled tools

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn