Client Services Specialist - German + French speaking

Autodesk
Dublin, Barcelona
Workplace: OnsiteFull timeEUR 31,500 - 46,200 annuallyFunction: Customer Support (Service Desk)Skills: ["Customer service","Verbal communication","Written communication","Problem-solving","Accountability"]

Provide frontline support to Autodesk customers and partners, ensuring timely troubleshooting, investigation, and resolution for software access, account sign-in, licensing, and order-related inquiries. Communicate via phone, chat, and email, deliver “how to” sessions and remote enablement, maintain shared knowledge base content, and collaborate cross-functionally with sales and internal teams to improve processes and meet operational KPIs.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Autodesk
Autodesk
3 days ago

Client Services Specialist - German + French speaking

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Provide frontline support to Autodesk customers and partners, ensuring timely troubleshooting, investigation, and resolution for software access, account sign-in, licensing, and order-related inquiries. Communicate via phone, chat, and email, deliver “how to” sessions and remote enablement, maintain shared knowledge base content, and collaborate cross-functionally with sales and internal teams to improve processes and meet operational KPIs.
Location: Dublin, Barcelona
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Ensure customers have immediate access to purchased software, troubleshooting back-office systems or using third-party tools to diagnose root causes of access issues.
  • •Receive, investigate, and respond to support needs including order processing and inquiries for presales, product access, account sign-in, license fulfillment, and other requests.
  • •Provide customer and partner support across phone, chat, and email, delivering “how to” sessions via remote access as needed.
  • •Act as an SME on Autodesk policies, processes, and tools; support partner enablement through onboarding, training, forums, and service reviews.
  • •Create and modify knowledge base content, collaborate with cross-functional teams and sales on customer issues and order questions, and identify process improvements to meet KPIs.

Pay and Benefits

Salary: EUR 31,500 - 46,200 annually
Equity and Bonus:Equity
Perks:Annual BonusEquity

Key Requirements

  • •Fluency in English and German and or French.
  • •Proficiency with Windows computers and familiarity with Microsoft Office products.
  • •Ability to work varying shifts and overtime as needed to meet business and customer demand.
  • •Strong team player who can provide feedback, maintain professionalism, and show accountability and attention to detail.
  • •Experience in a customer service environment.
Skills:Customer serviceVerbal communicationWritten communicationProblem-solvingAccountability
Languages:EnglishGermanFrench
Tech Stack:WindowsMicrosoft OfficeOutlookKnowledge base

Company Brief

Autodesk
Provides design and engineering software for architecture, construction, manufacturing, media, and entertainment industries, offering CAD, BIM, and 3D modeling tools to enable product and infrastructure design workflows.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Rafael, United States
Founded: 1982
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor