Business Banking Support Specialist

U.S. Bancorp
United States
Workplace: HybridFull timeUSD 23.65 - 31.54Function: Customer Support (Service Desk)Experience: 5+ yearsEducation: associatesSkills: ["Customer service","Problem resolution","Interpersonal communication","Verbal communication","Written communication"]

Support business banking customers by handling account inquiries and items tied to client satisfaction while partnering with Business Banking Relationship Managers and Analysts. Retain and deepen client relationships through timely, knowledgeable service, proactively flag potential problems and compliance issues, and identify products that meet unmet client needs. Also support sales teams as part of a One Bank strategy to grow market share and ensure risk and compliance requirements are met accurately.

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FursaFursa
U.S. Bancorp
U.S. Bancorp
1 month ago

Business Banking Support Specialist

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 25 days agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Support business banking customers by handling account inquiries and items tied to client satisfaction while partnering with Business Banking Relationship Managers and Analysts. Retain and deepen client relationships through timely, knowledgeable service, proactively flag potential problems and compliance issues, and identify products that meet unmet client needs. Also support sales teams as part of a One Bank strategy to grow market share and ensure risk and compliance requirements are met accurately.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide knowledgeable, timely, professional support to retain and deepen client relationships.
  • •Proactively identify potential problems and compliance issues to maximize client satisfaction and encourage relationship expansion.
  • •Identify products and services that realize clients’ unmet needs.
  • •Ensure timely and accurate compliance with procedural, policy, and regulatory requirements related to risk and compliance.
  • •Support sales teams in executing a One Bank strategy to grow market share.

Pay and Benefits

Salary: USD 23.65 - 31.54
Perks:Health InsuranceDentalVisionLife InsuranceLong-term DisabilityParental Leave401kPaid LeaveAdoption Assistance

Key Requirements

  • •Associate's degree or equivalent work experience.
  • •Typically five or more years of job-related experience.
  • •Considerable knowledge of departmental and bank products and services.
  • •Proven customer service and problem resolution skills.
  • •Effective interpersonal, verbal, and written communication skills.
Experience:5+ years
Education:Associate's
Skills:Customer serviceProblem resolutionInterpersonal communicationVerbal communicationWritten communication
Tech Stack:Microsoft Office

Company Brief

U.S. Bancorp
U.S. Bancorp is the parent company of U.S. Bank, providing consumer, business, and institutional banking services including lending, payments, treasury management, wealth management, and merchant solutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Minneapolis, United States
Founded: 1863
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Glassdoor: 3.8
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