Technical Support Engineer II

Forcepoint
Bengaluru
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Teamwork","Customer-service"]

Provide world-class cybersecurity-focused technical support to enterprise customers, troubleshooting Forcepoint products and related third-party integrations. Act as a technical advisor, resolve escalations, document cases, and contribute to knowledge sharing and mentoring across the team to ensure optimal system performance and customer satisfaction.

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FursaFursa
Forcepoint
Forcepoint
4 months ago

Technical Support Engineer II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Provide world-class cybersecurity-focused technical support to enterprise customers, troubleshooting Forcepoint products and related third-party integrations. Act as a technical advisor, resolve escalations, document cases, and contribute to knowledge sharing and mentoring across the team to ensure optimal system performance and customer satisfaction.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Respond to customer cases in line with Service Level Agreements.
  • •Proactively identify and resolve potential problems to improve the overall customer experience.

Key Requirements

  • •Bachelor’s degree or higher in Information Systems, Computer Science, or equivalent experience.
  • •Three or more years of experience supporting business-to-business customers.
  • •Familiarity with Forcepoint DLP, Data Security System Administration, Endpoint Security, Windows, Linux, Mac OS, LDAP/AD, Email and mail-flow troubleshooting, Enterprise Cloud Services, Networking basics.
Experience:3+ yearsCybersecurityEnterprise softwareData security
Education:Bachelor's
Skills:CommunicationProblem-solvingTeamworkCustomer-service
Languages:English
Tech Stack:WindowsLinuxMac OSLDAPADTcpdumpWiresharkMSSQLActive DirectoryRed Hat LinuxDNSTCP/IPHTTPSMTPSSL/TLS

Company Brief

Forcepoint
Provides network security appliances and integrated cybersecurity solutions, including firewalls, secure access, endpoint security, and cloud security services to protect enterprises and service providers from advanced threats and enable secure digital transformation.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Sunnyvale, United States
Founded: 2000
WebsiteLinkedIn