Trust and Safety Incident Operations Specialist

Investigate and resolve trust and safety concerns from customers and pros via phone and email, using strong judgment to reach agreed outcomes. Independently assess issues that may involve financial or legal implications, identify trends and recurring user problems, and support incident management while maintaining deep knowledge of the Thumbtack platform. Own operational tasks including payment and distribution of the Thumbtack Guarantee, collaborate across teams, and meet OKRs/KPIs and personal metrics.