Manager, Process Support Engineer III

Applied Materials
Japan
Workplace: OnsiteFull timeFunction: Communications, PR & CommunityExperience: 4-7 yearsEducation: bachelorsSkills: ["Interpersonal communication","Troubleshooting","Root cause analysis","Collaboration","Stakeholder management"]

Provide high-visibility on-site customer support for complex semiconductor process equipment, including installations, diagnostics, and service/repairs. Partner with customers to develop leading-edge process capabilities used to manufacture advanced chips, and lead technically challenging experiments using DOE and statistical analysis. Troubleshoot complex issues using root-cause analysis, collaborate with internal and customer stakeholders to achieve goals, and serve as a resource to junior colleagues while supporting small projects.

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Applied Materials
Applied Materials
5 days ago

Manager, Process Support Engineer III

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Last checked: 58 minutes agoStatus: Live

Job Summary

Provide high-visibility on-site customer support for complex semiconductor process equipment, including installations, diagnostics, and service/repairs. Partner with customers to develop leading-edge process capabilities used to manufacture advanced chips, and lead technically challenging experiments using DOE and statistical analysis. Troubleshoot complex issues using root-cause analysis, collaborate with internal and customer stakeholders to achieve goals, and serve as a resource to junior colleagues while supporting small projects.
Location: Japan
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Manager level

Key Responsibilities

  • •Provide high-visibility customer support through on-site installations, system diagnoses, and service/repair of complex equipment.
  • •Work closely with customers to develop leading-edge processes used to manufacture advanced semiconductor chips.
  • •Create DOE hypothesis experiments, analyze data with statistics, and compile reports with high-level conclusions.
  • •Troubleshoot complex problems, perform root-cause analysis, and resolve difficult process engineering and customer product issues.
  • •Communicate with internal stakeholders and customers to achieve goals, serve as a resource for junior colleagues, and support small projects with manageable risk/resources.

Pay and Benefits

Perks:Travel AllowanceEmployee Assistance

Key Requirements

  • •Bachelor’s degree in chemistry/physics, materials engineering, electrical engineering, optoelectronics, or related field.
  • •4–7 years of experience in the semiconductor fab or equipment industry.
  • •Strong interpersonal and communication skills to explain sensitive information and build consensus among stakeholders.
  • •Proficiency in English to communicate effectively in the role.
Experience:4-7 yearsSemiconductorSemiconductor fabEquipment industry
Education:Bachelor's in chemistry/physics, materials engineering, electrical engineering, optoelectronics or related field
Skills:Interpersonal communicationTroubleshootingRoot cause analysisCollaborationStakeholder management
Languages:English

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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Glassdoor: 3.9
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