Provider Success Associate (Remote)

Rula
Los Angeles
Workplace: RemoteFull timeUSD 93,000 - 106,400 annuallyFunction: Communications, PR & CommunityExperience: 2+ yearsSkills: ["Relationship management","Communication","Consultative problem-solving","Organization","Data-driven decision-making"]

Serve as a trusted partner to Rula’s providers by building and maintaining relationships and managing your own provider portfolio. Use consultative problem-solving and data-driven insights to understand provider goals, remove barriers, and identify growth opportunities. Drive provider engagement, retention, and practice expansion while collaborating cross-functionally to continuously improve the overall provider experience.

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Rula
Rula
10 hours ago

Provider Success Associate (Remote)

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Last checked: 3 hours agoStatus: Live

Job Summary

Serve as a trusted partner to Rula’s providers by building and maintaining relationships and managing your own provider portfolio. Use consultative problem-solving and data-driven insights to understand provider goals, remove barriers, and identify growth opportunities. Drive provider engagement, retention, and practice expansion while collaborating cross-functionally to continuously improve the overall provider experience.
Location: Los Angeles
Workplace: Remote
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Entry level

Key Responsibilities

  • •Build meaningful relationships with providers and act as a trusted partner.
  • •Manage an assigned provider portfolio independently to support ongoing success.
  • •Use consultative problem-solving and data to understand provider goals and remove barriers.
  • •Identify opportunities to grow providers’ practices and drive engagement and retention.
  • •Collaborate across teams to continuously improve the provider experience.

Pay and Benefits

Salary: USD 93,000 - 106,400 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •Equivalent of 2+ years of experience in customer success, account management, sales, or similar roles.
  • •Experience in an external customer-facing role where concise written and verbal communication is crucial.
  • •Experience working cross-functionally with internal and external stakeholders.
  • •Ability to maintain and manage an individual book of business independently with strong organization skills.
  • •Ability to understand, interpret, communicate, and impact key metrics.
Experience:2+ years
Skills:Relationship managementCommunicationConsultative problem-solvingOrganizationData-driven decision-making
Tech Stack:SalesforceCRM

Company Brief

Rula
Rula (formerly Path Mental Health) is a digital behavioral-health company connecting patients with licensed therapists and psychiatric providers, focused on insurance-covered, accessible therapy and medication management delivered via a national telehealth platform.
Industry: Mental Health
Company Size: Large (251 to 1,000 employees)
Revenue: USD 250M to 500M
Growth: Scaleup
Funding: Series C
Headquarters: Los Angeles, CA, United States
Founded: 2019
WebsiteLinkedIn