IT Support Specialist - TS/SCI with Polygraph
General Dynamics
Vienna
Workplace: OnsiteFull timeUSD 80,179 - 108,477 annuallyFunction: Customer Support (Service Desk)Experience: 3+ yearsEducation: bachelorsSkills: ["Customer service","Problem-solving","Communication","Teamwork","Multitasking"]Provide Tier 1–Tier 2 IT support on mission systems and networks across secure and unsecure environments. Resolve critical issues using remote desktop support, troubleshoot Tier 2 technical problems, and deploy/test hardware and software. Support mission IT needs including desktops, printers, UPS, and application deployments, while documenting and tracking incidents in an enterprise ticketing system. Deliver strong customer service and communicate technical details to technical and non-technical audiences.
