Commercial Planning & Operations Lead

Sika
Tokyo
Workplace: OnsiteFull timeFunction: Business OperationsSkills: ["Leadership","Mentoring","Cross-functional collaboration","Process improvement","Customer-first mindset"]

Lead commercial planning and commercial operations for the Automotive & Industry segment, using internal sales, profitability, and operational metrics to uncover growth and margin improvement opportunities. Drive strategic commercial projects and improve forecast accuracy while bridging sales and order-to-cash workflows. Manage a team of 7 customer service specialists, build a customer-first culture, oversee compliance and service quality, and translate frontline needs into process and operational improvements.

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FursaFursa
Sika
Sika
5 days ago

Commercial Planning & Operations Lead

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Last checked: 5 hours agoStatus: Live

Job Summary

Lead commercial planning and commercial operations for the Automotive & Industry segment, using internal sales, profitability, and operational metrics to uncover growth and margin improvement opportunities. Drive strategic commercial projects and improve forecast accuracy while bridging sales and order-to-cash workflows. Manage a team of 7 customer service specialists, build a customer-first culture, oversee compliance and service quality, and translate frontline needs into process and operational improvements.
Location: Tokyo
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Analyze sales, profitability, and operational metrics to identify opportunities and improve top-line and Net Billing Sales (NBS).
  • •Lead commercial projects with cross-functional teams, including sales promotion strategies, trade show execution, and process realignments.
  • •Optimize order-to-cash workflows by bridging sales and order fulfillment, resolving operational bottlenecks, and implementing hands-on improvements.
  • •Manage and mentor a team of 7 customer service specialists, fostering an agile, transparent, customer-centric culture and preparing for future expansion.
  • •Ensure operational quality and customer satisfaction across domestic and export accounts while maintaining compliance with corporate policies and regulations.

Key Requirements

  • •B2B/manufacturing experience leading commercial planning, business data analysis, sales initiatives, or commercial project leadership.
  • •Proven ability to analyze internal business/financial data and turn insights into revenue-generating commercial actions that improve top-line and margin.
  • •Strong cross-functional collaboration experience across sales, operations, and finance, including hands-on process improvement.
  • •Ability to lead and mentor professional team members and drive organizational/cultural transformation.
  • •Willingness to travel to domestic sites and participate in customer visits.
Experience:B2BIndustrialSales operations
Skills:LeadershipMentoringCross-functional collaborationProcess improvementCustomer-first mindset
Languages:JapaneseEnglish
Tech Stack:SAPERP

Company Brief

Sika
Global specialty chemicals company supplying systems and products for bonding, sealing, damping, reinforcing and protecting in the construction and industrial sectors. Offers adhesives, sealants, concrete admixtures, and roofing systems worldwide.
Industry: Chemical Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Baar, Switzerland
Founded: 1910
WebsiteLinkedIn