Fortinet

2 months ago

Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Technical Account Manager role focusing on building long-term trusted relationships with key enterprise customers by acting as the primary technical advisor, understanding customer business and technical needs, guiding with best practices, and coordinating proactive technical guidance and issue resolution across Fortinet security products.

Location: Sophia Antipolis, Paris

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Develop a deep understanding of the customer business/technical needs to provide technical information, guidance and support
•Become a trusted advisor by proactively guiding customers with technical recommendations and best practices
•Run advanced troubleshooting on the full range of Fortinet products, reproduce customer environments in lab equipment, and recommend potential new solutions
•Take initiatives and ownership of customer incidents to drive timely resolutions
•Manage customer communications and expectations until case closure

Key Requirements

•Minimum of 6 years of experience in a technical support/post-sales role
•Bachelor’s degree in Computer Science, Software Engineering or related field, or equivalent experience
•Fortinet certification (FCP/FCSS/FCX) a distinct advantage or similar
•Fluency in French essential + business level English
•Good understanding of data networking protocols (TCP/IP, routing and switching) and hands-on experience with security products and technologies (firewalls, IDS/IPS, DDoS, VPN, WAF)

Experience:6+ yearsNetworkingSecurityFortinet

Education:Bachelor's

Skills:CommunicationInterpersonalProblem-solvingCustomer management

Certifications:Fortinet certification

Languages:FrenchEnglish

Tech Stack:TCP/IPRoutingSwitchingFortinetFirewallsIDS/IPSVPNWeb application FirewallLab testing

Company Brief

Fortinet

Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn

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Fortinet

2 months ago

Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Sophia Antipolis, Paris

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Develop a deep understanding of the customer business/technical needs to provide technical information, guidance and support
•Become a trusted advisor by proactively guiding customers with technical recommendations and best practices
•Run advanced troubleshooting on the full range of Fortinet products, reproduce customer environments in lab equipment, and recommend potential new solutions
•Take initiatives and ownership of customer incidents to drive timely resolutions
•Manage customer communications and expectations until case closure

Key Requirements

•Minimum of 6 years of experience in a technical support/post-sales role
•Bachelor’s degree in Computer Science, Software Engineering or related field, or equivalent experience
•Fortinet certification (FCP/FCSS/FCX) a distinct advantage or similar
•Fluency in French essential + business level English
•Good understanding of data networking protocols (TCP/IP, routing and switching) and hands-on experience with security products and technologies (firewalls, IDS/IPS, DDoS, VPN, WAF)

Experience:6+ yearsNetworkingSecurityFortinet

Education:Bachelor's

Skills:CommunicationInterpersonalProblem-solvingCustomer management

Certifications:Fortinet certification

Languages:FrenchEnglish

Tech Stack:TCP/IPRoutingSwitchingFortinetFirewallsIDS/IPSVPNWeb application FirewallLab testing

Company Brief

Fortinet

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn