Case Manager Level 2 (Charlestown, NSW, AU, 2290)

Allianz
Australia
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Communication","Attention to detail","Conflict management","Organisation"]

Deliver high-quality claims customer service for workers compensation case management, providing timely, proactive responses to claim queries and meeting internal and WorkSafe processing standards. Determine liability and compensation entitlements using WorkSafe tools and Allianz resources, supporting injured workers through the personal injury system. Collaborate with stakeholders to drive sustainable return-to-work outcomes, escalate issues when needed, and comply with Allianz policies, privacy, record-keeping, and health & safety procedures.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Allianz
Allianz
3 hours ago

Case Manager Level 2 (Charlestown, NSW, AU, 2290)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Deliver high-quality claims customer service for workers compensation case management, providing timely, proactive responses to claim queries and meeting internal and WorkSafe processing standards. Determine liability and compensation entitlements using WorkSafe tools and Allianz resources, supporting injured workers through the personal injury system. Collaborate with stakeholders to drive sustainable return-to-work outcomes, escalate issues when needed, and comply with Allianz policies, privacy, record-keeping, and health & safety procedures.
Location: Australia
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Deliver high-quality customer service for claims, ensuring proactive and timely responses aligned with Allianz standards.
  • •Meet internal and WorkSafe standards for claim processing, including mail management and accounts payment, while complying with Allianz privacy and record-keeping obligations.
  • •Determine liability and compensation entitlements using WorkSafe tools and internal resources, with a focus on recovery and support for injured workers.
  • •Collaborate with stakeholders to achieve sustainable return-to-work outcomes, ensuring decisions align with WorkSafe policies and entitlements.
  • •Work collaboratively with the team, assist stakeholders, escalate client issues for resolution, and comply with Allianz health and safety policies and procedures.

Pay and Benefits

Perks:Equity

Key Requirements

  • •Experience in a similar case management role within personal injury insurance, or interest in psychological and mental health claims.
  • •NI/Insurance for NSW experience highly regarded.
  • •Ability to plan, prioritise, organise tasks, and manage competing resources and demands.
  • •Strong attention to detail with the ability to quickly identify errors or inconsistencies in information.
  • •Excellent verbal and written communication skills to deliver clear, impactful customer outcomes.
Experience:Personal injury insuranceWorkers compensation
Skills:Customer serviceCommunicationAttention to detailConflict managementOrganisation

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn