IT Operations Analyst

Harvey
New York
Workplace: OnsiteFull timeUSD 109,100 - 150,100 annuallyFunction: Business OperationsSkills: ["Communication","Customer service","Problem-solving","Root cause analysis","Proactivity"]

Deliver high-touch IT support for employees in the New York City office, ensuring seamless onboarding, lifecycle access, and secure productivity. Triage and resolve workplace technology issues using Slack and ticketing, administer core SaaS tools like Google Workspace, Okta, and Slack, and manage devices via MDM (Jamf/InTune). Support meeting room technology and events, troubleshoot laptops, access, and networking, and improve reliability through automation and root-cause analysis.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Harvey
Harvey
1 day ago

IT Operations Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Deliver high-touch IT support for employees in the New York City office, ensuring seamless onboarding, lifecycle access, and secure productivity. Triage and resolve workplace technology issues using Slack and ticketing, administer core SaaS tools like Google Workspace, Okta, and Slack, and manage devices via MDM (Jamf/InTune). Support meeting room technology and events, troubleshoot laptops, access, and networking, and improve reliability through automation and root-cause analysis.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Provide hands-on IT support to create a great employee experience for the New York City office.
  • •Support onboarding and offboarding to ensure productivity from day one and secure departures.
  • •Deliver white-glove, speed-focused IT support by triaging requests via Slack, ticketing systems, and in-person interactions.
  • •Administer and optimize core SaaS platforms (Google Workspace, Okta, Slack, Zoom) and MDM solutions (Jamf/InTune) to maintain secure access.
  • •Troubleshoot technology issues (laptops, apps, access, peripherals, printers, video conferencing, networking) and drive reliability improvements via root-cause analysis and automation.

Pay and Benefits

Salary: USD 109,100 - 150,100 annually
Equity and Bonus:Equity

Key Requirements

  • •3+ years of experience in IT support in a fast-paced startup or tech environment.
  • •Proficiency with identity and access management platforms (Okta preferred), plus Google Workspace administration and macOS device management.
  • •Experience with Google Workspace, Okta (SSO/MFA), Slack, and other SaaS tools.
  • •Hands-on scripting/automation experience (e.g., Python, Bash, Okta Workflows) beyond basic helpdesk troubleshooting.
  • •Excellent communication and customer service skills when supporting senior leaders and cross-functional stakeholders.
Experience:StartupTech
Skills:CommunicationCustomer serviceProblem-solvingRoot cause analysisProactivity
Tech Stack:OktaGoogle WorkspaceSlackZoomJamfInTuneMDMMacOSSSOMFAPythonBashOkta WorkflowsPowerShellKandjiMicrosoft OfficeWindowsTicketing systemsA/V

Company Brief

Harvey
Harvey builds domain-specific generative AI for legal and professional services, automating contract analysis, due diligence, compliance, and litigation workflows for law firms and corporate legal teams.
Industry: LegalTech
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2022
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor