Customer Solutions Specialist - Remote (Lindon, UT, US, 84042)

NRG Energy
United States
Workplace: RemoteFull timeUSD 17.5 - 19.5 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Multitasking","Initiative","Confidentiality"]

Provide exceptional inbound customer support as the calm, confident point of contact for Vivint Smart Home customers. Resolve technical, account, and equipment-related issues through advanced troubleshooting while managing escalations with a solutions-first mindset. Take revenue-related actions on many calls, multitask accurately across systems and tools, and communicate clearly through active listening and professionalism in a remote environment.

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NRG Energy
NRG Energy
1 day ago

Customer Solutions Specialist - Remote (Lindon, UT, US, 84042)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Provide exceptional inbound customer support as the calm, confident point of contact for Vivint Smart Home customers. Resolve technical, account, and equipment-related issues through advanced troubleshooting while managing escalations with a solutions-first mindset. Take revenue-related actions on many calls, multitask accurately across systems and tools, and communicate clearly through active listening and professionalism in a remote environment.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver exceptional customer service across a high volume of inbound support calls.
  • •Provide clear resolutions for technical, account, and equipment-related needs.
  • •Take revenue-related actions on most calls, such as pitching offers or sending referrals.
  • •Manage escalations with a solutions-first mindset and tailor solutions to customer needs.
  • •Maintain accuracy while multitasking across systems, tools, and resources and represent Vivint professionally.

Pay and Benefits

Salary: USD 17.5 - 19.5 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeaveRemote WorkEquity

Key Requirements

  • •Be at least 18 years old.
  • •Obtain a Burglar Alarm License (provided and paid by Vivint).
  • •Be able to type 40 WPM.
  • •Cannot reside in CA, CT, DC, ME, or WA.
  • •Meet remote work technology requirements (Windows 10+, 16GB RAM, wired ethernet, 35 Mbps upload/50 Mbps download, USB wired headset, wired USB mouse, dual monitors).
Skills:CommunicationProblem-solvingMultitaskingInitiativeConfidentiality
Licenses:Burglar Alarm License
Tech Stack:Windows 10EthernetUSB headsetDual monitors

Company Brief

NRG Energy
NRG Energy is a large integrated power company that owns and operates a diverse fleet of power generation assets and provides retail electricity services, energy solutions, and distributed energy resources to residential and commercial customers.
Industry: Utilities
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Houston, United States
Founded: 1989
WebsiteLinkedIn