Team Lead, Central Arbitrations (ADESA)

Carvana
United States
Full timeFunction: Administration & Executive AssistanceExperience: 3+ yearsEducation: associatesSkills: ["Communication","Negotiation","Problem-solving","Judgment","Process improvement"]

Lead a team of Arbitration Administrators to ensure arbitration claims are handled with fairness, accuracy, and strong customer experience. You’ll coach and mentor team members, manage workload to meet deadlines and service levels, oversee claim evaluation for compliance, and improve processes by tracking trends and KPIs. Serve as the escalation point for complex cases, produce team performance reports, and use CRM tools to track interactions.

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FursaFursa
Carvana
Carvana
2 days ago

Team Lead, Central Arbitrations (ADESA)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Lead a team of Arbitration Administrators to ensure arbitration claims are handled with fairness, accuracy, and strong customer experience. You’ll coach and mentor team members, manage workload to meet deadlines and service levels, oversee claim evaluation for compliance, and improve processes by tracking trends and KPIs. Serve as the escalation point for complex cases, produce team performance reports, and use CRM tools to track interactions.
Location: United States
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Lead, coach, and mentor Arbitration Specialists to meet quality standards and performance goals.
  • •Conduct performance reviews, provide feedback, and develop individual development plans.
  • •Manage team workload and allocate resources to meet deadlines and service level agreements.
  • •Oversee evaluation of arbitration claims for compliance; ensure accurate documentation of cases.
  • •Monitor trends and KPIs to identify improvements, implement strategies to optimize efficiency, and serve as an escalation point for complex cases.

Key Requirements

  • •Associate's degree or equivalent work experience; Bachelor's degree preferred.
  • •Minimum 3 years of experience in arbitration, claims resolution, customer service, or a related field.
  • •Minimum 2 years of experience leading and managing a team.
  • •Strong understanding of arbitration processes, NAAA guidelines, and automotive industry practices.
  • •Proficiency using computer systems and CRM software, with strong communication, negotiation, and problem-solving skills.
Experience:3+ yearsAutomotiveCustomer serviceClaims resolutionArbitration
Education:Associate's
Skills:CommunicationNegotiationProblem-solvingJudgmentProcess improvement
Languages:English
Tech Stack:CRMCRM software

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn