Product Analyst

Visa
Bengaluru
Workplace: HybridFull timeFunction: Communications, PR & CommunityExperience: 3+ yearsEducation: bachelorsSkills: ["Analytical thinking","Self-starter","Communication","Conflict management","Curiosity"]

Analyze customer satisfaction and billing experiences by measuring CSAT/NPS and extracting insights from support interactions. Coordinate with finance and revenue operations to streamline processes and improve efficiency, while representing the voice of the customer in client experience billing matters. Translate user behavior and JTBD into product vision, roadmaps, backlog prioritization, and release plans, partnering with development teams to deliver improvements and new features.

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FursaFursa
Visa
Visa
1 day ago

Product Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Analyze customer satisfaction and billing experiences by measuring CSAT/NPS and extracting insights from support interactions. Coordinate with finance and revenue operations to streamline processes and improve efficiency, while representing the voice of the customer in client experience billing matters. Translate user behavior and JTBD into product vision, roadmaps, backlog prioritization, and release plans, partnering with development teams to deliver improvements and new features.
Location: Bengaluru
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Measure CSAT and NPS across customer-facing billing properties to ensure client satisfaction.
  • •Research and extract insights from customer support tickets and communications to identify trends and improvements.
  • •Coordinate with cross-functional stakeholders, including finance and revenue operations, to streamline processes and improve efficiency.
  • •Use user behavior and Jobs to Be Done (JTBD) to enhance billing systems and processes.
  • •Define product vision and strategy, create roadmaps, prioritize product backlog, and manage release plans with development teams.

Key Requirements

  • •3+ years of experience and a Bachelor’s degree in computer science, econ, or a similar field, or 2 years with a Masters degree.
  • •Analytical mindset to derive insights from data and translate them into actionable strategies.
  • •Ability to self-initiate, manage multiple projects, and drive them to completion.
  • •Strong communication skills to present findings and recommendations to executives.
  • •Ability to manage conflicts by creating compromises among different teams.
Experience:3+ yearsFintechBilling
Education:Bachelor's in computer science, econ (or similar field)
Skills:Analytical thinkingSelf-starterCommunicationConflict managementCuriosity
Tech Stack:Microsoft DynamicsClaude CodeCursorMS Copilot

Company Brief

Visa
Global payments technology company that operates the VisaNet electronic payments network, facilitating credit, debit and digital transactions between consumers, merchants, financial institutions and governments worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1958
Glassdoor
Glassdoor: 3.8
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