Enterprise Customer Success Team Lead

Property Finder
Dubai
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Leadership","Coaching","Operational management","Data-driven decision-making","Stakeholder management"]

Lead a team of 12 Customer Success Partners for Enterprise clients in Dubai, owning the service standard for highest-value accounts. Coach and develop your team, run the operational rhythm (coverage, escalations, response times), and partner with Business Consultants to execute account plans. Protect and grow revenue through retention and renewals, use data and CRM reporting to identify at-risk accounts, and handle senior stakeholder escalations.

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FursaFursa
Property Finder
Property Finder
2 weeks ago

Enterprise Customer Success Team Lead

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Lead a team of 12 Customer Success Partners for Enterprise clients in Dubai, owning the service standard for highest-value accounts. Coach and develop your team, run the operational rhythm (coverage, escalations, response times), and partner with Business Consultants to execute account plans. Protect and grow revenue through retention and renewals, use data and CRM reporting to identify at-risk accounts, and handle senior stakeholder escalations.
Location: Dubai
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Lead, coach, and develop a team of 12 Customer Success Partners, setting clear expectations and delivery standards.
  • •Own the team’s operational rhythm, including workload allocation, account coverage, escalation paths, and response/resolution times.
  • •Partner with Enterprise Business Consultants and commercial leadership to ensure account plans are executed.
  • •Protect and grow revenue through retention, product adoption, and disciplined follow-through on renewals and payment cycles.
  • •Use data and reporting to monitor account health, identify drift, and drive intervention; handle senior stakeholder escalations.
  • •Recruit, onboard, and performance manage team members.
  • •Identify and help close process, tooling, and product gaps with Operations and Product.

Pay and Benefits

Perks:Medical Cover

Key Requirements

  • •Enterprise experience managing or servicing large, complex, high value accounts with an understanding of internal decision-making.
  • •Proven people leadership at scale, ideally leading a team of eight or more and developing individuals.
  • •A track record in customer success, account management, or client servicing in a commercial, target-carrying environment.
  • •Comfort with data and systems, including Salesforce (or similar CRM) and the ability to build reporting in spreadsheets.
  • •Fluent written and spoken English; credibility with senior external stakeholders and composure in difficult conversations.
Experience:Enterprise accountsCustomer successAccount managementUAEGCCReal estateProptechMarketplacesSaaSCRM
Skills:LeadershipCoachingOperational managementData-driven decision-makingStakeholder management
Languages:EnglishArabic
Tech Stack:SalesforceCRMSpreadsheets

Company Brief

Property Finder
Property Finder is a MENA-focused PropTech platform that connects buyers, renters and agents with verified residential and commercial listings, offering SaaS tools, market data, valuation services and lead-management products across the region.
Industry: PropTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 2007
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