Character.ai

1 month ago

Technical Program Manager, Model Alignment and Deployment

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Technical Program Manager coordinating cross-functional teams (Post-Training, Safety Engineering, Trust & Safety, ML Infra/Model Serving, UXR) to transform large language models into safely aligned, scalable products. Own programs from data collection and alignment workflows to model deployment, balancing speed with safety, while partnering with researchers, engineers, and leadership to ship high-impact ML systems.

Location: Redwood City

Workplace: Onsite

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Key Responsibilities

•Lead planning and execution of cross-functional programs spanning data collection, annotation pipelines, alignment workflows (RLHF, DPO, Constitutional AI), safety guardrails (adversarial testing, red-teaming), and model serving. Establish scopes, goals, timelines, risks, and success metrics.
•Coordinate between Post-Training, Safety Engineering, Trust & Safety, ML Infra, UXR, and Product to translate priorities into executable roadmaps and keep workstreams aligned from post-training to production deployment.
•Develop and maintain custom evaluation frameworks to track model performance and user satisfaction; drive safety/toxicity baselines and surface actionable insights.
•Drive visibility into data pipeline health, annotation quality, training progress, and deployment readiness; identify bottlenecks and improve tooling and developer velocity.
•Partner with leadership on prioritization and tradeoffs, and build operational patterns, ontologies, and vendor relationships to scale new capabilities.

Pay and Benefits

Salary: USD 220,000 - 260,000 annually

Key Requirements

•5+ years of experience in technical program management, research operations, or product execution in AI/ML or research environments.
•Proficiency in SQL and Python.
•Strong analytical mindset; ability to work with data and user insights to measure program health and drive decisions.
•Exceptional communication skills to translate technical work for leadership and collaborate with engineers.
•BS in a quantitative, scientific, or technical field; MS or PhD a plus.

Experience:5+ yearsAIMLSafetyNLPLanguage models

Education:Bachelor's

Skills:SQLPythonCommunicationData analysisProblem-solvingTeamwork

Languages:English

Tech Stack:SQLPythonKubernetesDockerCloud

Company Brief

Character.ai

Builds a conversational AI platform where users create and interact with lifelike AI characters for entertainment, learning, and productivity, backed by advanced large‑language‑model research and consumer-facing products.

Industry: AI & Machine Learning

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series A

Headquarters: Menlo Park, United States

Founded: 2021

Glassdoor: 3.6

Website LinkedIn Glassdoor

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Character.ai

1 month ago

Technical Program Manager, Model Alignment and Deployment

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Redwood City

Workplace: Onsite

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Key Responsibilities

•Lead planning and execution of cross-functional programs spanning data collection, annotation pipelines, alignment workflows (RLHF, DPO, Constitutional AI), safety guardrails (adversarial testing, red-teaming), and model serving. Establish scopes, goals, timelines, risks, and success metrics.
•Coordinate between Post-Training, Safety Engineering, Trust & Safety, ML Infra, UXR, and Product to translate priorities into executable roadmaps and keep workstreams aligned from post-training to production deployment.
•Develop and maintain custom evaluation frameworks to track model performance and user satisfaction; drive safety/toxicity baselines and surface actionable insights.
•Drive visibility into data pipeline health, annotation quality, training progress, and deployment readiness; identify bottlenecks and improve tooling and developer velocity.
•Partner with leadership on prioritization and tradeoffs, and build operational patterns, ontologies, and vendor relationships to scale new capabilities.

Pay and Benefits

Salary: USD 220,000 - 260,000 annually

Key Requirements

•5+ years of experience in technical program management, research operations, or product execution in AI/ML or research environments.
•Proficiency in SQL and Python.
•Strong analytical mindset; ability to work with data and user insights to measure program health and drive decisions.
•Exceptional communication skills to translate technical work for leadership and collaborate with engineers.
•BS in a quantitative, scientific, or technical field; MS or PhD a plus.

Experience:5+ yearsAIMLSafetyNLPLanguage models

Education:Bachelor's

Skills:SQLPythonCommunicationData analysisProblem-solvingTeamwork

Languages:English

Tech Stack:SQLPythonKubernetesDockerCloud

Company Brief

Character.ai

Industry: AI & Machine Learning

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series A

Headquarters: Menlo Park, United States

Founded: 2021

Glassdoor: 3.6

Website LinkedIn Glassdoor