Senior Account Manager

Black Box
Melbourne, Sydney
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 10+ yearsEducation: bachelorsSkills: ["Strategic value-based selling","Client relationship management","Presentation","Negotiation","Organizational skills"]

Own client relationships and drive new business by managing RFQs/RFIs/RFPs, developing quotes and proposals, and pitching Black Box solutions. Manage key accounts, renewals, and maintain active account plans, while running innovation and roadmap sessions with clients. Sell integrated CX/EX offerings across contact centre, modern workplace, enterprise networking, and cyber security, supported by the Solutions and Innovation teams, while meeting revenue and gross margin targets.

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Black Box
Black Box
1 day ago

Senior Account Manager

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Last checked: 1 hour agoStatus: Live

Job Summary

Own client relationships and drive new business by managing RFQs/RFIs/RFPs, developing quotes and proposals, and pitching Black Box solutions. Manage key accounts, renewals, and maintain active account plans, while running innovation and roadmap sessions with clients. Sell integrated CX/EX offerings across contact centre, modern workplace, enterprise networking, and cyber security, supported by the Solutions and Innovation teams, while meeting revenue and gross margin targets.
Location: Melbourne, Sydney
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Acquire new clients and manage RFQs, RFIs, and RFPs end-to-end.
  • •Develop quotes and proposals with the Black Box Solutions team and pitch solutions and services to clients.
  • •Manage key accounts, maintain client relationships across all levels, and run regular innovation and roadmap sessions.
  • •Manage contract renewals and grow account footprint by introducing additional products and services from the Black Box portfolio.
  • •Maintain Salesforce opportunities up to date and achieve quarterly and annual revenue and gross margin targets.

Key Requirements

  • •10+ years’ experience with proven track records of exceeding quota and key performance metrics.
  • •Experience selling integrated CX/EX solutions including contact centre, automation, and IP telephony, plus consulting/integration/professional services and annuity support.
  • •Experience selling Modern Workplace, Enterprise Networks, and wireless/5G/LTE services and solutions.
  • •Strong commercial acumen and in-depth knowledge of the CX/EX industry, with ability to follow strategic, value-based selling practices.
  • •Exceptional interpersonal, presentation, and negotiation skills, with excellent written and oral communication.
Experience:10+ yearsCX/EXContact centreModern WorkplaceEnterprise networking
Education:Bachelor's in business, marketing and/or IT
Skills:Strategic value-based sellingClient relationship managementPresentationNegotiationOrganizational skills
Certifications:Vendor certifications
Tech Stack:SalesforceCX/CCaaSUCaaSIP telephony5GLTE

Company Brief

Black Box
Provides technology infrastructure and managed IT services for enterprises, including network connectivity, data center solutions, collaboration/AV systems, and managed security and support services.
Industry: Professional Services
Headquarters: Pittsburgh, United States
Founded: 1976
Website