Manager, Customer Data Services

Watershed
Mexico City
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 8+ yearsSkills: ["Coaching","Leadership","Customer focus","Communication","Operational excellence"]

Lead a team of seven Data Specialists on the Customer Data Services (CDS) team, delivering rigorous, high-quality data services to Watershed customers in Mexico City. Own quality and responsiveness metrics, coach customer-facing communication and documentation, and manage day-to-day operations and capacity. Drive strategic initiatives to improve quality and efficiency, including integrating AI into workflows, and represent your team across cross-functional partnerships.

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FursaFursa
Watershed
Watershed
1 day ago

Manager, Customer Data Services

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Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Lead a team of seven Data Specialists on the Customer Data Services (CDS) team, delivering rigorous, high-quality data services to Watershed customers in Mexico City. Own quality and responsiveness metrics, coach customer-facing communication and documentation, and manage day-to-day operations and capacity. Drive strategic initiatives to improve quality and efficiency, including integrating AI into workflows, and represent your team across cross-functional partnerships.
Location: Mexico City
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Lead and develop a team of seven Data Specialists, coaching and setting a high bar for performance.
  • •Own team quality and responsiveness metrics, spot-check work, and build review habits to keep output error-free.
  • •Coach customer-facing communication, reviewing documentation and presentations and stepping onto customer calls when needed.
  • •Drive day-to-day operations: prioritize work, manage capacity/coverage, and remove blockers.
  • •Lead strategic initiatives and adoption of AI into team workflows; collaborate cross-functionally with Sustainability Advisory, Customer Success, and Project Management.

Key Requirements

  • •8+ years of professional experience, including 2+ years managing a services, operations, or customer-facing team, typically in consulting or B2B SaaS.
  • •Motivated to coach, hire, and develop people early in their careers.
  • •Customer-obsessed mindset with a high bar for quality delivery.
  • •Strong operator who uses data to make decisions and builds repeatable systems in high-growth environments.
  • •Proficient in Excel; SQL and Python skills are a bonus, plus experience leveraging AI to drive efficiency.
Experience:8+ yearsB2B SaaSConsulting
Skills:CoachingLeadershipCustomer focusCommunicationOperational excellence
Languages:English
Tech Stack:ExcelSQLPythonAI

Company Brief

Watershed
Provides enterprise software to measure, report, and reduce greenhouse gas emissions. Watershed helps companies model emissions, set reduction targets, track progress, and purchase high-quality carbon removals and offsets.
Industry: Climate Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: San Francisco, United States
Founded: 2018
Website